BPO Solutions for Manufacturing Industry

Manufacturing companies must rapidly move towards a globally integrated business model. Managing this complex globally integrated business model is driving companies to leverage outsourcing as a key strategy plank.

At WNS, our employees, working as an extension of our clients' enterprises, help manufacturing enterprises leverage outsourcing as a strategy for competing better in the global marketplace.

Our service offerings include

New Product Development
New Product Development
■    Market analysis
■    Project and portfolio management
■    Master data management
■    Supplier management
      - Supplier identification
      - RFI/RFP management
      - Supplier selection
      - Contract development
■    Idea and concept maps
■    Engineering drawings and designs (CAD)
■    Bills of materials (BOM) generation

Supply Chain Planning and Execution
Supply Chain Planning and Execution
■    Demand and supply planning
■    Supplier management
■    Logistics execution
      - Inbound processing
      - Outbound processing
■    Advanced planning and scheduling (APS)
      - Warehouse management
■    KPI development and monitoring
■    Service parts management
      - Demand forecasting
      - Inventory management
      - Supply and distribution management

Marketing and Order Management
Marketing and Order Management
■    New customer setup and credit analysis
■    Product information
■    Order processing
■    Billing and invoicing
■    Collections
■    Order status
■    EDI processing
■    Customer acquisition
■    Customer profitability analysis
■    Master data management
      - Customer
      - Product
      - Pricing

Operations
Operations
■    Fault management
■    Change management
■    Chronic and RCA reporting
■    Sales performance reports
■    Store planning
■    Market intelligence
■    eMarketing

After Sales and Support
After Sales and Support
■    Warranty and returns management
      - Product and warranty Registration
      - Warranty analysis
      - Warranty claims processing
■    Product and warranty registration
■    Warranty analysis
■    Warranty claims processing
■    Customer and channel surveys
■    Service contracts management
      - Creation and recording
      - Processing
      - Analysis