To improve efficiencies of the sales and distribution processes, insurance companies will need to

• Increase agent productivity
• Improve recruitment of new agents and retention of existing agents
• Improve customer retention and customer profitability
• Enable cross-selling and up-selling of products
• Explore new products and alternate channels for sales growth

Insurance industry leaders are increasingly turning to business process outsourcing as a strategic tool to help improve the efficiency of their sales and distribution processes while reducing its costs significantly.

WNS is a leading global business process outsourcing company helping insurance companies achieve dramatic improvements in sales and distribution through

• Lower sales and distribution processing costs
• Improved agent productivity
• Increased sales through insight-based cross-selling and up-selling of products
• Launch of new products and channels with minimal upfront investments and faster time to market

With a dedicated team of over 7500 professionals for the insurance industry, WNS is helping insurers improve the efficiency of their sales and distribution processes while reducing its costs significantly.

Case Examples

Case Examples
For the annuities business of a leading insurer, WNS has increased the ‘guaranteed service promise’ to the financial advisors from 90 percent to almost 100 percent within thirteen months For a multi-line insurer, WNS helped increase agent satisfaction from 67 percent to over 77 percent, increased customer satisfaction from 29 percent to 65 percent within twelve months For a large insurance company, WNS helped launch a new product through a new distribution channel. The client wanted to expand the market and explore directly writing the business. The client tied up with a financial arm of a leading super market chain and started offering insurance. The WNS team supported the product development process and also undertook the resultant policy processing which significantly reduced the cost and improved profitability of the product.

Our Service offerings include

Our Service offerings include
Sales Management
New product Sales Conversion Quote acceptance Cross and up-sell Customer enquiries
Distribution Management
Licensing & contracting Correspondence Renewals Terminations Commissions Special compensation Abandoned properties