Industry: Insurance Process: Demand Modelling
		Created a comprehensive demand model to help a leading insurer increase customer retention by one percent.
		Benefits delivered by the WNS team The client was able to improve policy retention by one percent and maintain the same levels of profitability by deploying demand models in their pricing strategy. A key result of this project was that the client was able to extend the demand-pricing model for the auto insurance products to other states in the U.S. as part of its nationwide strategy.
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		Industry: Insurance Process: Analytics
		Formulated lifetime model for agency compensation to boost sales productivity.
		Benefits delivered by the WNS team Supported the successful launch of a new compensation plan for its agents. Assessed the effectiveness of a range of marketing campaigns, thereby helping the client devise the future campaigns. Delivered better insights into agent performance.
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		Industry: Insurance Process: Claims processing, Customer service
		Increasing a multi-line insurer's debt recoveries by 30 percent while reducing the time taken for settlement of claims by 40 percent.
		Benefits delivered by the WNS team Increasing daily collections by 30 percent within the first year resulting in significant financial advantages for business Reducing claims settlement time by almost 40 percent from 212 days to less than 130 days, resulting in higher customer satisfaction Increasing the speed at which claims were sent to legal counsel by 90 percent from over 25 days to less than two days immediately after transition. Generating additional business of 5 percent amounting to GBP 3.6 million in collections per year by identifying revenue leakages caused by claims that were not being registered in the system.
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		Industry: Healthcare Process: Claims bills payment
		Increasing efficiency of claims bill payment process by 15 percent for one of UK's largest healthcare insurer
		Benefits delivered by the WNS team include  Increased productivity gains- Separating the suspense processes from the bills processing increased productivity, resulting in better controls and rigorous quality measures while paying the bills. This translated into larger volumes being processed with improved customer service. Improved accuracy - With the help of the LEAN initiative, the team increased the overall accuracy of bills being processed from a 98.50 percent to 99.50 percent thereby significantly reducing errors which result in incorrect payments or delays. Exceeded savings target - WNS team exceeded the savings target by 8 percent in the first year of migration and 18 percent in the second year.
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		Industry: Insurance Process: Insurance underwriting, Claims administration,Broking               operations
		Consolidation of processes and improvement of response times for a UK based Insurance Company.
		Benefits delivered by the WNS team By consolidating and standardising the business processes,improving process efficiencies, reducing cost of operations and enhancing customer service, the WNS team has extended the clients enterprise. Specific benefits delivered to the client by the WNS team include Faster response time for customer inquiries – Improved to within 24 hours with an accuracy rate of over 98 percent Improvement Improvement in the average handling time for inquiries – Improved by a range of 10-15 percent through the creation of ready reference files Reduced referrals – Reduced from 12.5 percent to 10 percent in the Special Risk team and from 6 percent to one percent in the Fleet team.
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