Shared Services

  • Most CFOs share a common objective – build a best-in-class and future-ready finance organization, one that is effective and efficient at the same time. Our solution for CFO organization include Source-to-Pay, Order-to-Cash, Record-to-Report, Treasury and Decision Support (like management reporting, analytics) services. These services are delivered through a combination of process rigor, technology bolt-ons and powerful analytical tools. We have more than 7,000 process experts across Americas, Europe and Asia delivering these services to more than 55 clients across the world
  • Our Customer Care solution is one of the most comprehensive and effective in the industry. We extensively leverage our industry and process expertise through more than 8,000 associates to manage 23 Million calls / 3 Million e-mails and white mails (annually) for our clients across Americas, Europe and Asia. Some of the services delivered include help desk, collections, sales, retention programs and credit management.
  • Our Research & Analytics solution comprises domain-based analytics, business and financial research, data services and market research. The team has more than 1,500 associates with more than 70 percent having advanced degrees (for example, MBA, Statistician, CA, PhD). We service more than 50 clients across the globe and have delivered significant competitive advantage to our clients by building Analytics Center of Excellence
  • Our Technology solutions are designed to build a future-ready IT and business process architecture. These solutions include process optimization tools (for example, SAP / Oracle enabled bolt-on tools for CFO suite), IT infrastructure services (for example, hosting), completely managed and hosted solutions for business process management, supporting ERP and business applications.
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Helping Utilities Compete Better with Outsourcing
by Sachin Mirpgar,
Deputy Manager – Quality
Utilities, WNS Global Services

Ronald Dsilva, Assistant Manager – Training
Utilities, WNS Global Services