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Shared Services

The utilities and energy market has changed significantly with the rise of privatization, aggressive competition and deregulation, a diverse and demanding consumer base, a massive workforce and focus on sustainability. With increased demand to improve efficiency, reduce costs and deliver shareholder value, companies in the utilities and energy sector are increasingly relying on outsourcing solutions.

A shared services structure can provide companies a significant competitive advantage with benefits such as capacity flexibility, reduced investments and enhanced customer experience. WNS provides Shared Services outsourcing for companies in the utilities and energy industry to keep costs down to a minimum. Most CFOs share a common objective – build a best-in-class and future-ready finance organization, one that is effective and efficient at the same time. The WNS solution for CFO organizations includes Source-to-Pay, Order-to-Cash, Record-to-Report, Treasury and Decision Support, such as management reporting, analytics, services. These services are delivered through a combination of process rigor, technology bolt-ons and powerful analytical tools. WNS has more than 7,000 process experts across Americas, Europe and Asia delivering these services to more than 55 clients across the world.

The WNS Customer Care solution is one of the most comprehensive and effective in the industry. WNS extensively leverages industry and process expertise through more than 8,000 associates to manage 23 Million calls and three Million e-mails and white mails (annually) for clients across the globe. Some of the services delivered include helpdesk, collections, sales, retention programs and credit management.

The WNS Research and Analytics solution comprises domain-based analytics, business and financial research, data services and market research. The team has more than 1,500 associates with more than 70 percent having advanced degrees in business administration, statistics, accountancy and doctorate. WNS services more than 50 clients across the globe, and has delivered significant competitive advantage to clients by building Analytics Centers of Excellence.

WNS’s Technology solutions are designed to build a future-ready IT and business process architecture. These solutions include process optimization tools such as SAP / Oracle-enabled bolt-on tools for CFO suite, IT infrastructure services such as hosting, completely managed and hosted solutions for business process management, supporting ERP and business applications.