Operational Business Intelligence

  • We provide an integrated and comprehensive Operational Business Intelligence (OBI) solution spanning from identifying business issues to fixing them. This involves process assessments / diagnostics based on BI output to identify business issues; Deliver process and technology-related services to fix the business issues and improve operational performance (for example, business process re-engineering, technology platforms, analytics)
  • We help architect a Master Data Management (MDM) environment, which is free from “vendor lock” and gives Utilities the flexibility to use whatever systems / tools they want. We also help Utilities roll out the solutions they decide upon and make sure they are prepared to support the system internally
  • As an extension of our MDM solution, we deliver “best-of-breed” report packages, “drillable” dashboards, and customized business intelligence visuals. We can help create and automate client’s information visuals, regardless of toolset or platform. This can be complemented with custom-built reporting packages based on our understanding of the Utilities industry
  • Our BI tool is platform-agnostic, can process data across all systems (for example, ERP, Legacy, custom-built apps) and formats, and help enterprises define their own way of setting up processes / custom reports, which are not dependent on any tool or vendor
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Helping Utilities Compete Better with Outsourcing
by Sachin Mirpgar,
Deputy Manager – Quality
Utilities, WNS Global Services

Ronald Dsilva, Assistant Manager – Training
Utilities, WNS Global Services
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