WNS - BPO | Travel and Leisure BPO | BPO Services for Travel and Leisure industry
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WNS Solutions for Travel and Leisure Industry

  • A Tale of Two Industries: How Online Travel and Business Process Management Have Grown Synergistically

The travel and leisure industry is faced with rapidly rising costs, changing corporate travel policies, increasingly demanding, web-savvy customers, and severe economic pressures. It is important for companies in this sector to find alternate routes to remain competitive. Travel and leisure companies are outsourcing their business operations to improve productivity and remain profitable.

WNS helps enterprises leverage Business Process Outsourcing (BPO) as a strategy to gain competitive advantage by better managing and leading this transformation.

Building on its experience of over a decade in managing a shared services center for one of the world's largest airlines, the WNS Travel and Leisure Outsourcing services portfolio includes processes that support the entire travel and leisure industry.

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WNS's deep domain expertise, qualified and experienced talent pool, and strong focus on operational excellence help companies focus on their core business issues, while the WNS team focuses on managing their processes in a viable, cost-effective manner.

The combination of our BPO offerings, industry best practices and proprietary tools and methodologies add value to our clients' processes by helping them improve customer service, reduce costs and streamline processes through efficiency, quality and productivity improvements.

WNS's Travel and Leisure Outsourcing offerings include:

Sales and Customer Care

 ■  Sales and Reservations
 ■  Loyalty Program Management
 ■  Customer Relations
 ■  Lost Baggage Tracing and Customer Support
 ■  Website Navigation
 ■  Specialty Help Desk


 ■  Fare filing and loading
 ■  Fares and Ticketing
 ■  Queue Processing
 ■  PNR Servicing
 ■  Fraud Prevention and Control
 ■  Passenger Revenue Accounting
 ■  Cargo Operations Support

Travel and Leisure Case Studies

Travel and Leisure
Travel and Leisure: Travelocity Offline Sales WNS helped Travelocity transform its sales figures by creating an offline revenue channel. The result – Travelocity registered a boost in its overall offline revenue by 50 percent.
Travel and Leisure
Travel and Leisure: Order-to-Cash Transformed the Debt Collection Process of a Leading Provider of Information and Telecommunication Solutions for the Air Transport Industry. Reduced unallocated cash by over 50 percent in six months
Travel and Leisure
Travel and Leisure: Passenger revenue accounting WNS and Virgin Atlantic partnership takes off: Revenues accelerate through improved processes
Travel and Leisure
Travel and Leisure: In-bound sales Increased conversion rate by 50 percent for Travelocity's inbound offline sales
Travel and Leisure
Travel and Leisure: Revenue accounting and recovery Helping United Airlines in revenue accounting and recovery, resulting in significant cost savings, process efficiencies and enhanced recoveries
Travel and Leisure
Travel and Leisure: Fare filing Helping a leading Global Distribution System (GDS) improve speed and accuracy of the fare filing process thereby significantly reducing debit memo payouts
Travel and Leisure
Travel and Leisure: Passenger revenue accounting Helping Caribbean Airlines transform its revenue accounting process
Travel and Leisure
Travel and Leisure: Customer segmentation mix Improving effectiveness of marketing campaigns for a travel and leisure company
Travel and Leisure
Travel and Leisure: Fare filing services Helping increase speed and accuracy of fare filing for a major European airline
Travel and Leisure
Travel and Leisure: In-bound sales Increased sales conversion rates by over 50 percent for lastminute.com