Logistic Service Providers
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WNS Solutions for Logistic Service Providers

The supply chain solution side of the industry works as an integrator to the end client. Non-vessel-owning common carriers (NVOCCS), global forwarding companies, third-party logistics players and fourth-party logistics players are now seeking competitive advantages in the marketplace through business process outsourcing.

The key advantages of the WNS outsourced model are:
  • It enables smooth access to newer markets by product development and global presence
  • It improves margins by providing variable transactional costs, service delivery excellence through a 24/7 contact center, risk mitigation by reducing entry costs to newer markets and enabling better process control
  • WNS has domain expertise to customize warehousing, transportation and other logistic solutions on demand. WNS helps create virtual, scalable layers which can act as an engine for your business growth.

Sales Customer Document Operations Finance
WNS offerings for shipping and logistics service providers:

Sales / Marketing

  • Market Trending Updates
  • Competition Analysis
  • New Services / Area Identification
  • Sales / Marketing R&A
  • Web-site Analytics
  • SEO Campaign Management
  • CRM Tools / CRM Support – sales Reporting
  • Contact Management
  • E-Distribution – Newsletter Administration
  • Lead Generation and Qualification
  • Key Customer KPI Reporting
Customer Service

  • New Tools Identification
  • Consolidation Strategies
  • Contact Center Performance
  • Agent Productivity Analysis
  • Query Analysis – Top Issues
  • Customer File and Debtor File Administration
  • Pre-advice Notification
  • Shipment and Event Cargo Tracking
  • Web Help Desk Support
  • Claims Administration
  • Complaints Department Support
  • Order / Freight Booking Desk
  • DC Appointment
  • Reverse Logistics Support
  • Customer KPI Reporting
  • Fleet Help Desk
Document Processing

  • Digitization Strategy
  • New technology Identification
  • Consolidation Strategies
  • Customer File and Debtor File Administration
  • EDI Compliance Reporting and Analytics
  • BL / AWB/ FCR Processing
  • Billing and Invoicing
  • Freight Audit and Reconciliation
  • Tariff / Contract Filing and Administration
  • Global Carrier and Tender Management - Tariff / Service Contract Filing and Maintenance
  • Warranty Management

  • Network Optimization
  • Warehouse Layout Strategies
  • Supplier / Carrier Scorecard
  • Transportation Optimization / Analytics
  • Inventory Management and Ageing Reporting
  • Miscellaneous KPI Reporting and Analytics
  • Freight Payment Analytics
  • Fleet Management – Fleet Optimization / Fuel Card
  • Import / Export Manifestation and Audit
  • PO Administration
  • Drivers Logs Audit and Compliance Reporting
  • Fuel Tickets Management
  • Order Compliance Management
  • EDI Gateway Exception Management
  • Equipment Dispatch / Control
  • Global Stock Reconciliation
  • Driver Resource Management
  • Contract / Lease Support Warehouse Space Utilization
Finance and HR

  • Management and Operational Reporting
  • Forecasting and Budgeting
  • Management Reporting
  • Spend Analytics
  • Accounts Payable
  • AR / Credit and Collections
  • Disbursement Accounting
  • Agent Reconciliations
  • General Ledger
  • Bank Reconciliations
  • Part/product Logistics GL Coding
  • HR Outsourcing