Landscape of WNS Offerings for Logistic Service Providers:
Sales / Marketing
- Market trending updates
- Competition Analysis
- New Services / Area identification
- Sales / Marketing R&A
- Web-site analytics
- SEO campaign management
- CRM Tools / CRM Support – sales Reporting
- Contact Management
- E-Distribution – Newsletter Administration
- Lead Generation and Qualification
- Key Customer KPI reporting
Customer Service
- New tools identification
- Consolidation Strategies
- Contact Center Performance
- Agent Productivity Analysis
- Query analysis – Top issues
- Customer File and Debtor File Administration
- Pre-advice notification
- Shipment and event Cargo tracking
- Web help Desk support
- Claims administration
- Complaints department support
- Order / freight Booking desk
- DC Appointment
- Reverse Logistics support
- Customer KPI reporting
- Fleet Help Desk
Document Processing
- Digitization Strategy
- New technology identification
- Consolidation Strategies
- Customer File and Debtor File Administration
- EDI compliance reporting & analytics
- BL / AWB/ FCR processing
- Billing and invoicing
- Freight audit & reconciliation
- Tariff/contract filing & administration
- Global Carrier and Tender Management - Tariff / Service Contract Filing and maintenance
- Warranty Management
Operations
- NetworkOptimization
- Warehouse layout strategies
- Supplier / Carrier Scorecard
- Transportation Optimization / analytics
- Inventory Management & Ageing Reporting
- Miscellaneous KPI reporting and analytics
- Freight Payment Analytics
- Fleet management – Fleet optimization / fuel card
- Import / export manifestation & Audit
- PO Administration
- Drivers logs audit and compliance reporting
- Fuel Tickets Management
- Order Compliance Management
- EDI gateway exception management
- Equipment dispatch/ control
- Global Stock Reconciliation
- Driver resource management
- Contract / Lease support Warehouse space utilization
Finance and HR
- Management & Operational reporting
- Forecasting & Budgeting
- Management reporting
- Spend analytics
- Accounts payable
- AR / credit and collections
- Disbursement accounting
- Agent reconciliations
- General Ledger
- Bank reconciliations
- Part/product logistics GL coding
- HR Outsourcing