BPO Solutions for Logistic Service Providers

The supply chain solution side of the industry works as an integrator to the end client. Non-vessel-owning common carriers (NVOCCS), global forwarding companies, third party logistics players, and fourth party logistics players are often seeking competitive advantages in the marketplace.

The key advantages of WNS’s outsourced model are:
  • Enables smooth access to newer markets by product development and global presence,
  • Improve margins by variabilizing transactional costs, service delivery excellence through 24/7 contact center, risk mitigation by reducing entry costs to newer markets and enabling better process control.
  • Our domain experties give us the tooth to customize warehousing, transportation and other logistic solutions on demand.
  • Creating a virtual scalable layers which can act as an engine for your growth in business

Sales Customer Document Operations Finance
Landscape of WNS Offerings for Logistic Service Providers:

Sales / Marketing

  • Market trending updates
  • Competition Analysis
  • New Services / Area identification
  • Sales / Marketing R&A
  • Web-site analytics
  • SEO campaign management
  • CRM Tools / CRM Support – sales Reporting
  • Contact Management
  • E-Distribution – Newsletter Administration
  • Lead Generation and Qualification
  • Key Customer KPI reporting
Customer Service

  • New tools identification
  • Consolidation Strategies
  • Contact Center Performance
  • Agent Productivity Analysis
  • Query analysis – Top issues
  • Customer File and Debtor File Administration
  • Pre-advice notification
  • Shipment and event Cargo tracking
  • Web help Desk support
  • Claims administration
  • Complaints department support
  • Order / freight Booking desk
  • DC Appointment
  • Reverse Logistics support
  • Customer KPI reporting
  • Fleet Help Desk
Document Processing

  • Digitization Strategy
  • New technology identification
  • Consolidation Strategies
  • Customer File and Debtor File Administration
  • EDI compliance reporting & analytics
  • BL / AWB/ FCR processing
  • Billing and invoicing
  • Freight audit & reconciliation
  • Tariff/contract filing & administration
  • Global Carrier and Tender Management - Tariff / Service Contract Filing and maintenance
  • Warranty Management
Operations

  • NetworkOptimization
  • Warehouse layout strategies
  • Supplier / Carrier Scorecard
  • Transportation Optimization / analytics
  • Inventory Management & Ageing Reporting
  • Miscellaneous KPI reporting and analytics
  • Freight Payment Analytics
  • Fleet management – Fleet optimization / fuel card
  • Import / export manifestation & Audit
  • PO Administration
  • Drivers logs audit and compliance reporting
  • Fuel Tickets Management
  • Order Compliance Management
  • EDI gateway exception management
  • Equipment dispatch/ control
  • Global Stock Reconciliation
  • Driver resource management
  • Contract / Lease support Warehouse space utilization
Finance and HR

  • Management & Operational reporting
  • Forecasting & Budgeting
  • Management reporting
  • Spend analytics
  • Accounts payable
  • AR / credit and collections
  • Disbursement accounting
  • Agent reconciliations
  • General Ledger
  • Bank reconciliations
  • Part/product logistics GL coding
  • HR Outsourcing


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More Information
Request For Services
Newsletter
Client Testimonial
Outsourcing Articles and Whitepapers
Shipping and Logistics Companies Steer Toward BPOs to Skillfully Navigate the Upturn
by C S Anand
Business Unit Head, Shipping and Logistics, WNS Gl
Navigating the Ideal Outsourcing Balance in Choppy Waters
by Jaison Augustine
Vice President, Shipping & Logistics, WNS Global S
Client Successes
Industry : Logistics
Process : Airway bill manifesting Finance and accounting - Billing, Invoice adjustment, Cash application, Accounts payable
End-to-end consolidation of the order-to-cash cycle for a global air delivery and freight services provider