Logistics Services Outsourcing - Road (Trucking) Industry

The trucking industry is characterized by low entry barriers and a commoditized nature of services that has led to a market that is known to be extremely fragmented and competitive. The rising cost of motor fuel has made a significant dent in the operating margins of  companies in the trucking sector. Progressive players in this sector are eager to look for opportunities to move up the value chain and create customer stickiness by improving their service delivery. At the same time they are looking to aggressively cut servicing costs since this industry is known to operate on slender operating margins.

WNS has a rich experience of delivering business process outsourcing services to some of the leading companies in this sector across processes that are core to their operations, as well as support processes like Finance & Accounting. With this experience, WNS has gained deep domain knowledge of this sector that is not easily replicable.

WNS now presents a bouquet of service offerings designed to help companies in the trucking sector achieve their financial and service delivery objectives:


Sales Customer Document Operations Finance Other



Sales / Marketing
  • Rate quotes
  • Service contract / Rate agreement creation and maintenance
  • Global tender management support
  • Lead generation
  • Tariff and contract filings
  • Freight bookings
  • Marketing collateral design support
  • SEO campaign management support
Customer Service
  • Customer helpdesk
  • Customer advisory
  • Service / Rate enquiries call center
  • Vendor portal administration
  • Customer file and data file administration
  • E-commerce
  • Freight booking administration
  • Pre-advice / Arrival / Departure notification
  • Shipment event tracking and tracing
  • Delivery order issuance
  • Cargo claims administration
  • Driver dispatch call center
  • Driver accident help desk
  • Emergency road service / Breakdown management
  • Driver fuel program administration
Document Processing
  • EDI data transmission and analysis
  • Document management services
  • Tariff/Contract filing and administration
  • BOL processing and data entry
  • Intermodal advance manifest processing
  • Customs clearance pre-audit
  • Customer billing and invoice processing
  • BOL freight audit and payment
Operations
  • Equipment purchase and maintenance management
  • Carrier sourcing / carrier compliance
  • Labor administration, management and reporting
  • Resource schedule creation and routing maintenance
  • Logistics project implementation management
  • Multi-facility sourcing research and analytics
  • Hazardous material cargo handling approval / Reporting
  • Returnable container tracking and tracing
  • Supplier management and measurement
  • Supplier web portal management
Finance and HR
  • Disbursement
  • Accounts payable
  • Accounts receivables
  • Credit and collections
  • Cost reporting and audit / Vendor reconciliation
  • Agency reconciliations
  • Vendor helpdesk
  • General ledger / Bank reconciliation
  • Pay-roll management
  • Driver resource management
  • Detention and demurrage invoicing / Reporting
  • Monthly closing / Quarterly / Yearly closing
  • Treasury reporting
  • Part / Product logistics GL coding
  • Financial planning and analysis
Other Activites
  • Intranet support
  • Web help
  • Intranet support
  • E-commerce registration
  • Web help
  • Claims management
  • Data transmission
  • Data hubbing
  • E-learning module content management
  • E-learning module content creation


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Outsourcing Articles and Whitepapers
Shipping and Logistics Companies Steer Toward BPOs to Skillfully Navigate the Upturn
by C S Anand
Business Unit Head, Shipping and Logistics, WNS Gl
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Vice President, Shipping &amp; Logistics, WNS Global S
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Client Successes
Industry : Logistics
Process : Airway bill manifesting Finance and accounting - Billing, Invoice adjustment, Cash application, Accounts payable
End-to-end consolidation of the order-to-cash cycle for a global air delivery and freight services provider
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