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Logistics Services Outsourcing - Road (Trucking) Industry

The trucking industry is characterized by low entry barriers and a commoditized nature of services, and this has led to a fragmented and competitive market. The rising cost of motor fuel has made a significant dent in the operating margins of companies in the trucking sector. Progressive players in this sector are eager to look for opportunities to move up the value chain and create customer stickiness by improving their service delivery. At the same time, they are looking to aggressively cut servicing costs since this industry is known to operate on slender operating margins. Trucking companies are working with outsourcing partners to meet these goals.

WNS has rich experience of delivering business process outsourcing services to some of the leading companies in this sector across processes that are central to their operations, as well as support processes like finance and accounting. WNS has gained deep domain knowledge of this sector and provides a bouquet of service offerings designed to help companies in the trucking sector achieve their financial and service delivery objectives.

Sales Customer Document Operations Finance Other

Sales / Marketing

  • Rate Quotes
  • Service Contract / Rate Agreement Creation and Maintenance
  • Global Tender Management Support
  • Lead Generation
  • Tariff and Contract Filings
  • Freight Bookings
  • Marketing Collateral Design Support
  • SEO Campaign Management Support
Customer Service

  • Customer Helpdesk
  • Customer Advisory
  • Service / Rate Enquiries Call Center
  • Vendor Portal Administration
  • Customer File and Data File Administration
  • E-commerce
  • Freight Booking Administration
  • Pre-advice / Arrival / Departure Notification
  • Shipment Event Tracking and Tracing
  • Delivery Order Issuance
  • Cargo Claims Administration
  • Driver Dispatch Call Center
  • Driver Accident Help Desk
  • Emergency Road Service / Breakdown Management
  • Driver Fuel Program Administration
Document Processing

  • EDI Data Transmission and Analysis
  • Document Management Services
  • Tariff / Contract Filing and Administration
  • BOL Processing and Data Entry
  • Intermodal Advance Manifest Processing
  • Customs Clearance Pre-audit
  • Customer Billing and Invoice Processing
  • BOL Freight Audit and Payment

  • Equipment Purchase and Maintenance Management
  • Carrier Sourcing / Carrier Compliance
  • Labor Administration, Management and Reporting
  • Resource Schedule Creation and Routing Maintenance
  • Logistics Project Implementation Management
  • Multi-facility Sourcing Research and Analytics
  • Hazardous Material Cargo Handling Approval / Reporting
  • Returnable Container Tracking and Tracing
  • Supplier Management and Measurement
  • Supplier Web Portal Management
Finance and HR

  • Disbursement
  • Accounts Payable
  • Accounts Receivables
  • Credit and Collections
  • Cost Reporting and Audit / Vendor Reconciliation
  • Agency Reconciliations
  • Vendor Helpdesk
  • General Ledger / Bank Reconciliation
  • Pay-roll Management
  • Driver Resource Management
  • Detention and Demurrage Invoicing / Reporting
  • Monthly Closing / Quarterly / Yearly Closing
  • Treasury Reporting
  • Part / Product Logistics GL Coding
  • Financial Planning and Analysis
Other Activites

  • Intranet Support
  • Web Help
  • Intranet Support
  • E-commerce Registration
  • Web Help
  • Claims Management
  • Data Transmission
  • Data Hubbing
  • E-learning Module Content Management
  • E-learning Module Content Creation