Logistics Services Outsourcing - Ocean Shipping Industry

The Shipping industry bears all the hallmarks of a classical cyclical industry viz. - periodically alternating demand-supply patterns causing severe demand-supply mismatches and the consequent gyrations in top line and bottom line performance. The deeply fragmented nature of this industry, at a global level, further exacerbates the situation and acts as a natural barrier to calibrate the supply side dynamics to match the existing demand. This situation is now slowly changing with consolidation of the industry becoming an emerging trend, the case in point being the container shipping industry. The other key feature of this industry is its lack of control on a significant portion of its cost of goods sold, due to the nature of its constituents viz- Bunker, Port Dues, Vessel Manning fees etc. To make matters worse, most companies in this sector have been unable to move up the value chain and display an ability to provide 3PL, 4PL capabilities. This has led to a commoditization of services and consequent loss of supplier pricing power.

The WNS Shipping and Logistics (S&L) vertical offers industry focused service offerings and solutions which help companies, in this crucial sector of the economy, leverage the strategic advantages of outsourcing and become more competitive. The S&L vertical is staffed with domain and outsourcing experts, which enable them to identify industry pain points and provide appropriate outsourcing services and point solutions, in a holistic manner.

WNS offers a range of customized outsourcing services for the Ocean industry:

Sales Customer Document Operations Finance Other




Sales / Marketing
  • Rate quotes
  • Service contract / rate agreement creation and maintenance
  • Global tender management support
  • Lead generation
  • Tariff and contract filings
  • Freight bookings
  • Marketing collateral design support
  • SEO campaign management support
Customer Service
  • Customer file and debtor file administration
  • Customer helpdesk e-mail query support
  • Booking desk phone
  • Booking desk email/ EDI/ Web
  • Booking confirmation and equipment dispatch
Document Processing
Exports
  • BL mainfesting,update and corrections
  • Advance mainfest information along with other customs and port compliances
  • Freight audit
  • Billing and invoicing
  • Vessel closures
Imports
  • Import data quality process/ checks
  • Arrival notifications
  • IGM filings with customs
  • Delivery order issuance
  • Freight audit
Operations
  • Vessel schedules-LTS and coastal
  • Routing module maintenance
  • Hazardous cargo approvals
  • Vendor management-vendor file administration
  • PO management support
  • EDI management support
  • Ship husbanding
  • Stowage planning
  • Bayplan submission and distribution
  • Inbound and outbound trans-shipment
  • Empty advices-repos
  • Loading forcasts
  • Maintenance and repairs
  • Global stock reconciliation
  • Container leasing validation
  • Vessel performance reports
  • Inventory management
  • Chart corrections management
  • Safety and environmental KPI monitoring onshore
Finance and HR
  • Accounts payable
  • Accounts receivables
  • General ledger / Bank reconciliation
  • Vendor helpdesk
  • Credit and collections
  • Agency reconciliations
  • Detention and demurrage reporting
  • Cost reporting and audit
  • Management reporting
  • Monthly closing / Quarterly / Yearly closing
  • Treasury reporting
  • Management reporting
  • Pay-roll management
  • Agency audits
  • T&E
  • Disbursement accounting
  • Financial planning and analysis
Other Activites
  • Intranet support
  • E-commerce registration
  • Web Help
  • Claims management
  • Data transmission
  • Data hubbing
  • E-learning module content management
  • E-learning module content creation


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Client Testimonial
Outsourcing Articles and Whitepapers
Shipping and Logistics Companies Steer Toward BPOs to Skillfully Navigate the Upturn
by C S Anand
Business Unit Head, Shipping and Logistics, WNS Gl
Navigating the Ideal Outsourcing Balance in Choppy Waters
by Jaison Augustine
Vice President, Shipping &amp; Logistics, WNS Global S
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