Logistics Services Outsourcing - Air (Express) Industry

The Air Express industry has been affected by the recent global economic downturn and rising fuel costs. Apart from pressures from environmental groups and statutory bodies to reduce air pollution due to its impact on global warming, they are also facing the pressure of a part of their volumes tending to move towards low cost transport options like road and ocean shipping. To counter these trends, companies in the Air Express sector are looking to reduce their operating costs and improve service delivery capabilities. WNS has demonstrated credentials and experience of serving major players in this sector for many years and adding tremendous value that has been acknowledged by our customers. This experience has created a large pool of resources that have the rich domain knowledge to perform business processes for the air express sector that spans across the entire business value chain:

WNS offers a range of customized outsourcing services for the Air (Express) industry:


Sales Customer Document Operations Finance Other


Sales / Marketing
  • Rate quotes
  • Service contract / rate agreement creation and maintenance
  • Global tender management support
  • Lead generation
  • Tariff and contract filings
  • Freight bookings
  • Offload re-booking
  • Marketing collateral design support
  • SEO campaign management support
Customer Service
  • Customer helpdesk
  • Customer contact center
  • Customer file and data file administration
  • Service / rate enquiries
  • Shipment and event tracking
  • Pre-advice / Arrival notification
  • Delivery order issuance
  • Cargo claims administration
  • E-commerce registration
Document Processing
  • Document management services
  • EDI data transmission
  • Advance manifest processing
  • BL / AWB / FCR
  • Freight audit
  • Billing and invoicing
  • Customs document processing
Operations
  • PO management support
  • Filght cargo stowage planning
  • Flight plan audit & reporting
  • Airfreight crew management support
  • Import / Export mainfest
  • Flight Schedule creation & maintenance
  • Hazardous cargo approvals
  • Aircraft utilization performance reporting and analytics
  • Cargo Space optimization
Finance and HR
  • General accounting
  • Accounts receivables
  • Accounts payable
  • Credit collections
  • General ledger / Bank reconciliation
  • Monthly closing / Quarterly / Yearly closing
  • Cost reporting and audit / Vendor reconciliation
  • Agency reconciliations
  • Pay-roll management
  • Financial planning and analysis
Other Activites
  • Intranet support
  • E-commerce registration
  • Date transmission
  • Data hubbing
  • Web help
  • Claims management
  • E-learning module content management
  • E-learning module content creation
  • Yield reports
  • Key client utilization reports
  • Space availability reports






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More Information
Request For Services
Newsletter
Client Testimonial
Outsourcing Articles and Whitepapers
Shipping and Logistics Companies Steer Toward BPOs to Skillfully Navigate the Upturn
by C S Anand
Business Unit Head, Shipping and Logistics, WNS Gl
Navigating the Ideal Outsourcing Balance in Choppy Waters
by Jaison Augustine
Vice President, Shipping &amp; Logistics, WNS Global S
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Client Successes
Industry : Logistics
Process : Airway bill manifesting Finance and accounting - Billing, Invoice adjustment, Cash application, Accounts payable
End-to-end consolidation of the order-to-cash cycle for a global air delivery and freight services provider
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