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Logistics Services Outsourcing - Air (Express) Industry

The air express industry has been affected by the recent global economic downturn and rising fuel costs. Apart from facing pressures from environmental groups and statutory bodies to reduce air pollution due to its impact on global warming, these companies also have to cope with the volume reduction as a result of low cost transport options like road and ocean shipping. To counter these trends, companies in the air express sector have tied up with outsourcing companies to reduce their operating costs and improve service delivery capabilities.

WNS has the right credentials and experience, after having served major players in the air (express) sector for many years. WNS's clients have acknowledged the tremendous value that it has brought to their business. WNS has a large pool of resources with rich domain knowledge to perform business processes that span across the entire business value chain in the air express sector:

WNS offers a range of customized outsourcing services for the air (express) industry:

Sales Customer Document Operations Finance Other


Sales / Marketing

  • Rate Quotes
  • Service Contract / Rate Agreement Creation and Maintenance
  • Global Tender Management Support
  • Lead Generation
  • Tariff and Contract Filings
  • Freight Bookings
  • Offload Re-booking
  • Marketing Collateral Design Support
  • SEO Campaign Management Support
Customer Service

  • Customer Helpdesk
  • Customer Contact Center
  • Customer File and Data File Administration
  • Service / Rate Enquiries
  • Shipment and Event Tracking
  • Pre-advice / Arrival Notification
  • Delivery Order Issuance
  • Cargo Claims Administration
  • E-commerce Registration
Document Processing

  • Document Management Services
  • EDI Data Transmission
  • Advance Manifest Processing
  • BL / AWB / FCR
  • Freight Audit
  • Billing and Invoicing
  • Customs Document Processing
Operations

  • PO Management Support
  • Filght Cargo Stowage Planning
  • Flight Plan Audit and Reporting
  • Airfreight Crew Management Support
  • Import / Export Mainfest
  • Flight Schedule Creation and Maintenance
  • Hazardous Cargo Approvals
  • Aircraft Utilization Performance Reporting and Analytics
  • Cargo Space Optimization
Finance and HR

  • General Accounting
  • Accounts Receivables
  • Accounts Payable
  • Credit Collections
  • General Ledger / Bank Reconciliation
  • Monthly Closing / Quarterly / Yearly Closing
  • Cost Reporting and Audit / Vendor Reconciliation
  • Agency Reconciliations
  • Pay-roll Management
  • Financial Planning and Analysis
Other Activites

  • Intranet Support
  • E-commerce Registration
  • Date Transmission
  • Data Hubbing
  • Web Help
  • Claims Management
  • E-learning Module Content Management
  • E-learning Module Content Creation
  • Yield Reports
  • Key Client Utilization Reports
  • Space Availability Reports