BPO Solutions for Shipping and Logistics Industry

The need for a Business Process Outsourcing (BPO) solution in Shipping and Logistics as a strategy to improve efficiencies, and reduce cost of operations is well known. We at WNS help outsource a wide range of services, across rule-based and knowledge-based processes. Our growing clientele is a strong testimonial of our proven competency to handle client requirements spanning mid- to large-sized clients. We simply integrate the right people, technology and tools to deliver operational excellence, customized solutions and actionable insights at a reduced cost. WNS is certainly the preferred vendor partner for outsourcing solutions to companies in the Shipping and Logistics domain.

Our Shipping and Logistics vertical is managed and supported by highly qualified industry professionals with deep domain knowledge. Our service offerings are well defined to include a wide range of BPO solutions that can be offered for the Shipping and Logistics Industry and can be further customized to suit the specific needs of the clients. WNS’s strategic management team has more than 100 years of cumulative experience across areas of global shared service centers, liner shipping, command of ships, and allied competencies in shipping and logistics outsourcing space. This is further complemented by the horizontal competencies of finance and accounting, research and analytics and global contact centers.

In this endeavor, we have categorized the market as follows:

Freight Carriers:

The main focus here is on the core activity of transportation across land, air, sea and rail modes. Further sub-segments are shipping lines, air express companies, road operators, rail operators, ship owners.
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Logistics Service Providers:

These complement and integrate the Freight Carriers with end-to-end client solutions. A sub-segment here is the logistics and supply chain solution companies.
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Supply Chain Enablers:

The players in this market segment support the Freight Carrier segment and Logistic solution providers. The sub-segments here are container-leasing companies, IT-enabled support organizations, crewing companies, shipbuilders, bunkering companies, stevedores and husbanding agents, tank container operators, terminal operators, barge operators, cargo ferry organizations, inland container operators, etc.
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