BPO Solutions for Manufacturing Industry

Manufacturing companies must rapidly move towards a globally integrated business model. Managing this complex globally integrated business model is driving companies to leverage outsourcing as a key strategy plank.

At WNS, our employees, working as an extension of our clients' enterprises, help manufacturing enterprises leverage outsourcing as a strategy for competing better in the global marketplace. 

Our service offerings include

New Product Development

 ■  Market analysis
 ■  Project and portfolio management
 ■  Master data management
 ■  Supplier management
      -Supplier identification
      -RFI/RFP management
      -Supplier selection
      -Contract development
 ■  Idea and concept maps
 ■  Engineering drawings and designs (CAD)
 ■  Bills of materials (BOM) generation

Supply Chain Planning and Execution

 ■  Demand and supply planning
 ■  Supplier management
 ■  Logistics execution
      - Inbound processing
      - Outbound processing
 ■  Advanced planning and scheduling (APS)
      - Warehouse management
 ■  KPI development and monitoring
 ■  Service parts management
      - Demand forecasting
      - Inventory management
      - Supply and distribution management

Marketing and Order Management

 ■  New customer setup and credit analysis
 ■  Product information
 ■  Order processing
 ■  Billing and invoicing
 ■  Collections
 ■  Order status
 ■  EDI processing
 ■  Customer acquisition
 ■  Customer profitability analysis
 ■  Master data management
      - Customer
      - Product
      - Pricing

Operations

 ■  Fault management
 ■  Change management
 ■  Chronic and RCA reporting
 ■  Sales performance reports
 ■  Store planning
 ■  Market intelligence
 ■  eMarketing

After Sales and Support

 ■  Warranty and returns management
      - Product and warranty Registration
      - Warranty analysis
      - Warranty claims processing
 ■  Product and warranty registration
 ■  Warranty analysis
 ■  Warranty claims processing
 ■  Customer and channel surveys
 ■  Service contracts management
      - Creation and recording
      - Processing
      - Analysis