BPO Solutions for Healthcare Industry

Rising cost of healthcare, increased adoption of technology, prevalence of quality- and performance-based reimbursement models, evolving physician-hospital -patient dynamics are forcing the healthcare industry to recast business and care delivery processes. By leveraging BPO (business process outsourcing), healthcare companies redefine their operating model and maximize value from their business processes.

WNS’s Healthcare Business Process Outsourcing solutions help healthcare companies ‘extend their enterprise’. Our deep domain expertise, global delivery network and strong focus on operational excellence allow healthcare companies to focus on their core business while WNS optimally delivers their business processes. As a preferred healthcare BPO provider, WNS combines industry best practices and proprietary tools and methodologies to improve patient satisfaction, reduce operational costs while streamlining processes through continuous improvements and technology optimization.

Our service offerings include

		Industry: Healthcare Process: Claims bills payment
		Increasing efficiency of claims bill payment process by 15 percent for one of UK's largest healthcare insurer
		Benefits delivered by the WNS team include Increased productivity gains- Separating the suspense processes from the bills processing increased productivity, resulting in better controls and rigorous quality measures while paying the bills. This translated into larger volumes being processed with improved customer service. Improved accuracy - With the help of the LEAN initiative, the team increased the overall accuracy of bills being processed from a 98.50 percent to 99.50 percent thereby significantly reducing errors which result in incorrect payments or delays. Exceeded savings target - WNS team exceeded the savings target by 8 percent in the first year of migration and 18 percent in the second year.