Finance and Accounting Outsourcing

Cost reduction pressures, increasing regulatory compliance and demands for a closer alignment to the business are driving the need to implement a new finance and accounting operating model. Leading Chief Financial Officers (CFOs) are leveraging finance and accounting outsourcing as a strategy to change their operating models. WNS is recognized by its comprehensive service offerings that support end-to-end functions in a CFO's office.

WNS ‘extends your enterprise’ by leveraging our deep finance and accounting functional expertise, industry intimacy, focus on operational excellence and global delivery model. CFOs outsource accounting services to WNS so that their internal teams focus on core business issues, while the WNS team delivers to goals of standardizing finance and accounting processes, transforming the finance operations and lowering costs.

Our service offerings include

		Industry : Electronics, media and entertainment Process: Treasury operations
		Improving regulatory compliance reducing operational costs for the treasury operations of one of the world's largest electronics, media and entertainment conglomerates
		Key features of the WNS solution include Reduced operational costs by over 40 percent year on year Improved client's SOX compliance, achieving zero non-conformities on successive SOX audits.

		Industry : Communications Process : Supply chain knowledge management
		Helping SITA build agility into their supply chain management to optimize product delivery and increase service levels
		Key features of the WNS solution include Exceeded telesales target in 2007 by 37 percent Generated savings by focusing on debt collection of small to  mid-sized customers Supported improvement of on-time delivery of customer orders by  20 percent in one year Supported the provisioning of more than 13 new products in four years Successfully managed the service delivery of nearly 27,000 orders in one year Reduced the average handling time of customer portal requests  from eighteen days to three and a half days using LEAN methodology

		Industry: Travel Process: Sales accounting, Uplift / traffic processing, Revenue recovery and audit, Interline billing – sample and non-sample, Error handling
		Optimizing passenger revenue accounting processes for SAS Airlines
		Key features of the WNS solution include  Identifying recoveries of several million dollars within one year Improving accuracy in interline sampling from 98 percent to 99 percent within a year, resulting in significant revenue protection Delivering over 50 percent improvement in turnaround time and managing over 7.5 million exception transactions within one year Reducing the cost of revenue accounting operations by approximately 30 percent annually

		Industry: Quick Service Restaurant Process: Finance and Accounting               Technology Solutions
		WNS takes Church's Chicken's F&A offshore all the way, with results that make the restaurant retailer crow.
		When fast food restaurant franchise Church’s Chicken was divested and sold by its parent company to a private equity group three years ago, the new owners were confronted with three choices involving its finance and accounting functions—continue to outsource them to the incumbent service provider, put the outsourcing contract out to bid, or build an internal finance and accounting team and forgo outsourcing altogether.

		Industry: Travel Process: Passenger revenue accounting
		Helping Caribbean Airlines transform its revenue accounting process
		Key features of the WNS solution include  A fully managed service eliminating the need to invest in infrastructure or software license fees, and manage staff capacity A scalable end-to-end service, on an automated workflow platform which is easy to customize and implement Automation of critical processes such as invoice generation, accounting, revenue processing and MIS, which were previously done manually Transitioning CAL's revenue accounting processes onto JADE, in a short span of 4 months against an industry standard of 8 months.

		Industry: Travel Process: Revenue accounting and recovery
		Helping United Airlines in revenue accounting and recovery, resulting in significant cost savings, process efficiencies and enhanced recoveries
		Key features of the WNS solution include  Managing end-to-end passenger revenue accounting operations including complex functions of interline, auditing, investigation, refunds and collections Stringent service level agreements Multi-location delivery to ensure business continuity Highly skilled staff Proprietary staff training capabilities Rigorous quality assurance and Six Sigma programs Robust program management and migration methodology

		Industry: Travel and Leisure Process: Fare filing
		Helping a leading Global Distribution System (GDS) improve speed and accuracy of the fare filing process thereby significantly reducing debit memo payouts
		Key features of the WNS solution include  Consolidated and standardized the fare filing process for over 450 airlines Increased accuracy of fare filing from 88 percent to 94 percent within 24 months which resulted in significant reduction of debit memo payouts that were a result of data coding errors Improved compliance of turnaround time for fare filing from 90 percent to 99.5 percent post transition to WNS Increased the volume of filings by 157 percent in 3 years with only an 82 percent increase in resource. This achievement significantly surpassed the average productivity of experienced onshore analysts when the work was handled by the client onshore.

		Industry: Travel and Leisure Process: Passenger Revenue Accounting               Customer Care
		WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes
		In 2004, Virgin's passenger traffic had increased - a success for the airline, especially given rising fuel prices, a volatile business environment, and a saturated employment market.  This also meant Virgin had to manage rapid growth while keeping overhead costs down.  So, executive management decided to re-evaluate its operating model to improve efficiency, and increase its competitive advantage, and employ a scalable workforce.

		Industry: Utilities and Energy Process: Customer service                Exceptions billing management
		Helping a leading utilities company deliver superior customer service, reducing customer complaints by 80 percent in one year while reducing operational costs
		Key features of the WNS solution include Exceptional reduction in backlogs from 15 million to just over 1 million in 18 months Reduction in customer complaints by 80 percent within 12 months of go live Realization of over GBP 8 million in the year 2006-07 of revenue in 12 months by restructuring the debt accrual process and identification of interest leakage in supplier payments through Six Sigma programs