In a period of market globalization, and a rapidly changing competitive environment, the customer has gained center stage in almost every business. WNS helps clients manage and enhance their customer experience by transforming their customer contact center operations to increase customer loyalty, retention and satisfaction, in a cost-effective manner.

Building on our track record of supporting the customer-facing functions of some of the world’s leading companies, WNS ‘extends your enterprise’ by delivering key customer care processes to enhance customer engagement, increase revenues and gain competitive advantage. Our deep domain expertise in customer-facing business functions, strong talent pool, and exquisite focus on operational excellence help you focus on your core business issues while WNS delivers your customer care processes.

Our service offerings include

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		Industry: Utilities Process: Customer service                Exceptions billing management
		Helping a leading utilities company deliver superior customer service, reducing customer complaints by 80 percent in one year while reducing operational costs
		Key features of the WNS solution include Exceptional reduction in backlogs from 15 million to just over 1 million in 18 months Reduction in customer complaints by 80 percent within 12 months of go live Realization of over GBP 8 million in the year 2006-07 of revenue in 12 months by restructuring the debt accrual process and identification of interest leakage in supplier payments through Six Sigma programs