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Industry: Transformation Solutions
Centrica:High Visibility E-Invoicing Within an SAP Shared Services Environment
Key features of the WNS solution include
- Every invoice scanned is automatically e-mailed to the offshore AP team, which can access the image on the workbench for further processing
- In case of incomplete invoice, the vendor would be informed of the rejected invoice with the reasons for rejection through e-mail, fax or letter as required
- In case of invoices requiring further approvals / resolutions, a workflow can be initiated by the operatives. This results in an e-mail being sent to the relevant approvers / users, who can log in and resolve the issue
- AP workbench provides a central area for managing all document processing, hence the entire workflow can be mapped at different stages
- Various reports available on the workbench can give a view on the performance of the AP team as well as up-to-date financial position in terms of the status of all the invoices in the system
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Industry: Quick Service Restaurant
Process: Finance and Accounting Technology Solutions
WNS takes Church's Chicken's F&A offshore all the way, with results that make the restaurant retailer crow.
When fast food restaurant franchise Church’s Chicken was divested and sold by its parent company to a private equity group three years ago, the new owners were confronted with three choices involving its finance and accounting functions—continue to outsource them to the incumbent service provider, put the outsourcing contract out to bid, or build an internal finance and accounting team and forgo outsourcing altogether.
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Industry: Utilities and Energy
Process: Customer service Exceptions billing management
Helping a leading utilities company deliver superior customer service, reducing customer complaints by 80 percent in one year while reducing operational costs
Key features of the WNS solution include
- Exceptional reduction in backlogs from 15 million to just over 1 million in 18 months
- Reduction in customer complaints by 80 percent within 12 months of go live
- Realization of over GBP 8 million in the year 2006-07 of revenue in 12 months by restructuring the debt accrual process and identification of interest leakage in supplier payments through Six Sigma programs
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