Transformation Solutions

The globalization of the marketplace, the increasing cost pressures on industry, the innovations offered through technology and the prevalence of quality and performance-based operating models are driving companies to look beyond traditional BPO services. Organizations are looking at collaborative relationships that would drive operational excellence and “transform” their core businesses.

WNS offers a broad suite of end-to-end services designed to enable sustainable business change by architecting transformational solutions that are driven by our focus on achieving "operational excellence" for our clients. We achieve this by leveraging:

  • Operational Transformation
    Drive operational excellence and achieve step-change business strategies leveraging:
    • Global Operations with Lower Cost Operating Models
    • Process Re-engineering, Benchmarking, and Best Practices
    • Domain and Technology Innovations
  • Sustainable Business Change
    Architect a transformation vision / roadmap that incorporates organizational change and enables sustainable business results.
  • Actionable Insights
    Leveraging WNS's strength in Analytics to enable actionable insights that drive direct business impact.
We enable sustainable business outcomes through implementation across processes, platforms and technology. Our service offerings include:


Consulting and Program Management Services
WNS helps clients define step-change business strategies by leveraging the entire gamut of consulting and program management services that include: management advisory consulting, transformation strategy definition and planning, global, multi-domain solution definition / development, transformation roadmap & business case development, program & change management, and finally business case realization & validation.

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Process and Quality Services
WNS helps clients drive operational excellence through process and quality services by leveraging various activities to drive process re-engineering and transformation, quality program strategy and establishment, as well as business problem solution support.

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Technology Services
WNS leverages technology to achieve process transformation across industries and sectors through enterprise solution / ERP optimization, application development, maintenance and support, business process management, business intelligence and analytical solutions, and infrastructure and network services.

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Business Process as a Service (BPaaS) Offerings
Our platform-based offerings – both enabling platforms and industry platforms – provide a quick ROI to our clients, are easy to implement and provide quantifiable benefits in a very quick time-frame.

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Case Studies
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Industry: Quick Service Restaurant
Process: Finance and Accounting Technology Solutions

WNS takes Church's Chicken's F&A offshore all the way, with results that make the restaurant retailer crow.

When fast food restaurant franchise Church’s Chicken was divested and sold by its parent company to a private equity group three years ago, the new owners were confronted with three choices involving its finance and accounting functions—continue to outsource them to the incumbent service provider, put the outsourcing contract out to bid, or build an internal finance and accounting team and forgo outsourcing altogether.

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Industry: Utilities and Energy
Process: Customer service Exceptions billing management

Helping a leading utilities company deliver superior customer service, reducing customer complaints by 80 percent in one year while reducing operational costs

Key features of the WNS solution include
  • Exceptional reduction in backlogs from 15 million to just over 1 million in 18 months
  • Reduction in customer complaints by 80 percent within 12 months of go live
  • Realization of over GBP 8 million in the year 2006-07 of revenue in 12 months by restructuring the debt accrual process and identification of interest leakage in supplier payments through Six Sigma programs


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