WNS - Human Resource Outsourcing
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Human Resource Outsourcing

  • HRO Analytics
  • WNS

Today, organizations are looking at every possible avenue to reduce costs and increase efficiency. The human resource (HR) department is not immune to this trend. High rates of attrition, employee disengagement and cost reduction pressures are driving the need to implement a Centralized Shared Services Model.

Chief HR Officers of leading organizations are aiming to leverage Human Resource Outsourcing (HRO) as a sustainable and competitive method to manage costs and allow the company’s core resources to focus on strategic initiatives rather than managing transactional activities in HR operations.

WNS supports organizations in meeting their HR objectives by ‘extending the enterprise’ through comprehensive service offerings for HR functions. Our solutions enable clients to outperform challenges like:

  • Manage high cost of HR operations
  • Adhere to quality parameters
  • Handle routine HR activities which require high amount of manual intervention
  • Manage disparate legacy HR systems
WNS partners with clients across various industry verticals, including travel, retail and manufacturing, among others. WNS successfully supports multiple ERP platforms of its clientele, which include pre-configured best-in-class HR processes, industry frameworks and country-specific localizations to deliver services in multiple languages through a robust global delivery network spread across the U.S., the U.K., Europe, APAC and South Africa.

Our service offerings include:

HR Analytics

  • Hiring and Retention

    • Predictive Hiring Models
    • Life Enhancement Scorecards
    • Exit Dashboards
  • Performance Management

    • Performance Program Design
    • Variable Incentive Scheme
    • Performance Trigger Prediction
  • Compensation and Benefits (C&B)

    • C&B Design and Optimization
    • Compensation Scorecards
    • Base Cost Monitors
    • Benefit Penetration Analysis
  • Information Management

    • Resource and Vendor Management Systems
    • Performance Monitoring Tools
    • Web-enabled Decision Scorecards
    • Dynamic C&B Administration
  • Workforce Development

    • Optimal Staffing Dashboards
    • Talent Inventory Matrix
    • M&A Analytics
    • Retention
    • Models
  • Training and Development

    • Return on Investment Calculation
    • Effectiveness Study
  • Vendor Management

Recruitment Process

  • Manpower Planning
  • External and Job Portal Advertisements
  • Internal Job Posting
  • Campus Recruitment Program
  • CV Management
  • Application Tracking Management
  • End-to-end Sourcing (Including Interview Management)
  • Offer Management
  • Vendor Management
  • Background and Reference Checks
  • Orientation Management
  • Pre-On-boarding Support / Management


  • Pre-Payroll Processing (Build To Gross)

    • Employee Earnings
    • Commissions / Draws
    • Bonus / Incentive Award
    • Reimbursements
    • Employee Deductions
    • Accruals / Arrears
    • Garnishments
    • Time and Attendance
  • Payroll Processing (Gross To Net)

    • On-Cycle Payment
    • Payroll Reconciliation
    • ACH Direct Deposit
    • Off-cycle Payment
    • Manual Checks
    • Third Party Payment
    • Tax Reporting
  • Post Payroll Processing

    • Finance Posting
    • Payroll Helpdesk
    • Reports
    • Tax (e-filing)
    • Year-end Activities
  • Vendor Management

For information on a detailed region-wise payroll services, please contact us for complete offerings and a case study in Payroll Administration.

Employee Data Management (Workforce Management)

  • Transactions Processing

    • Personal Data Management
    • Organizational Management
    • Employee Events Management
      • Employee Salary Corrections
      • Employee Promotions
      • Employee Exit Management
  • Vendor Management

Travel Services

  • Travel Helpdesk Services
  • Booking and Reservations
  • Mobility
  • Visa Services
  • Invoicing
  • Cancellations
  • Transportation
  • Accommodation
  • Vendor Management

Learning and Performance Management

  • Administration

    • End-to-end Learning Administration
    • Training Need Identification (TNI) / Training Need Assessment
  • Development

    • Content Design and Development
  • Delivery

    • Training Management
    • Reporting
    • Performance Management
  • Vendor Management

Compensation and Benefits

  • Rewards and Recognition
  • Benefits Enrollment
  • Benefits Calculation
  • Compliance Reporting
  • Industry Benchmarking
  • Salary Structure and Administration
  • Pensions Administration
  • Vendor Management