In today’s turbulent environment, the Communications industry has been considering out-of-the-box strategies to help weather this uncertainty. One of these strategies is outsourcing various functions of the business from maintaining and supporting mature product lines to more recently co-developing sophisticated 3G node elements.

Outsourcing has the potential of helping communications companies manage cost pressures, gain access to specialized resources, optimize existing investments and establish a flexible strategy to retain and acquire more customers.

The traditional operating models undergo a rethink as managing growth; human performance challenges, technology imperatives, and need to achieve superior operational performance are taking center stage.

At WNS our employees, working as an extension of our clients, help Communications companies unlock the potential of their value chain. By leveraging WNS’ business process outsourcing services, communication companies drive growth, achieve cost efficiencies, improve customer retention and improve new service innovation.

Our service offerings include

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		Industry: Communications Process: Supply chain knowledge management
		Helping SITA build agility into their supply chain management to  optimize product delivery and increase service levels
		Key features of the WNS solution include Exceeded telesales target in 2007 by 37 percent Generated savings by focusing on debt collection of small to  mid-sized customers Supported improvement of on-time delivery of customer orders by  20 percent in one year Supported the provisioning of more than 13 new products in four years Successfully managed the service delivery of nearly 27,000 orders in one year Reduced the average handling time of customer portal requests  from eighteen days to three and a half days using LEAN methodology