Outsourcing Case Studies

WNS combines deep industry and business process knowledge, a partnership approach, comprehensive service offering and a proven track record to deliver business value to some of the leading companies in the world.

Below are some of our client successes.

Industry : Banking and Financial Services
Process : Credit Underwriting Financial Research

Increasing Scope and Product Coverage of a Leading Asset Management Firm by Ten-folds

Industry : Banking and Financial Services
Process : New account set-up, Account administration, Document management, Client account administration, Insurance recovery, Licensing and field compensation, Broker support

Delivering a robust, scalable and cost-effective back office for a leading U.S. brokerage house

Industry : Banking and Financial Services
Process : New account set up, account administration, licensing and field compensation support, portfolio adjustments, broker / advisor support, service recoveries, special investigations and reimbursements, check processing and document operations, Change of ownership, Estate settlement

Managing the back-office for a range of products for a leading U.S. brokerage and insurance house

BPO Case Study :Durable Medical Equipment (DME)

Industry : Durable Medical Equipment (DME)
Process : Order processing, Customer service and management support and Medical and insurance billing

WNS transformed revenue cycle operations for a top specialty home medical equipment supplier with a sales force that services thousands of medical practitioners and patients. To grow profitably, the client wanted to improve cash flows by optimizing its revenue cycle. The client selected WNS for its domain expertise and experience in the healthcare sector; superior analytical capabilities; and commitment to excellence. Key benefits realized include: increased collections, improved velocity and visibility, reduced costs, retention of key resources.

BPO Case Study :Electronics, Media and Entertainment

Industry : Electronics, Media and Entertainment
Process : Treasury operations

Improving regulatory compliance reducing operational costs for the treasury operations of one of the world's largest electronics, media and entertainment conglomerates

Industry : Healthcare
Process : Claims bills payment

Increasing efficiency of claims bill payment process by 15 percent for one of UK's largest healthcare insurer

BPO Case Study :Information Services Healthcare

Industry : Information Services Healthcare
Process : Business Research

A company, among the world’s premier sources for pharmaceutical and biotech analysis, was faced with the challenge to meet the growing demand for its services, increase in information sources to be analyzed to deliver value-based research reports to clients, and increasing costs of operations. The client decided to leverage outsourcing and chose to partner with WNS in this journey. The offshore center was staffed with highly skilled professionals who worked collaboratively with the client to re-engineer and standardize the processes for delivering research reports. The number of companies covered for the research reports was scaled up manifold ensuring deeper insights for the client; increased speed-to-market for information requests and allowed the client to focus on developing new products.

Industry : Insurance
Process : IT Helpdesk

A global insurance company found that over time its IT helpdesk activities had become quite cumbersome.The client engaged WNS to tighten its IT processes by creating an offshore Center of Excellence (CoE) to handle all IT helpdesk functions in order to achieve better organizational efficiency.

Industry : Insurance
Process : Claims processing, Customer service

Increasing a multi-line insurer's debt recoveries by 30 percent while reducing the time taken for settlement of claims by 40 percent

Industry : Insurance
Process : Insurance underwriting, Claims administration, Broking operations

Consolidation of processes and improvement of response times for a UK based Insurance Company

Industry : Insurance
Process : Analytics

Formulated lifetime model for agency compensation to boost sales productivity

Industry : Insurance
Process : Demand modeling

Created a comprehensive demand model to help a leading insurer increase customer retention by one percent.

Industry : Life Insurance
Process : Actuarial reporting

Improving operational efficiencies and accuracy of actuarial reporting for a leading insurance provider

Industry : Logistics
Process : Airway bill manifesting Finance and accounting - Billing, Invoice adjustment, Cash application, Accounts payable

End-to-end consolidation of the order-to-cash cycle for a global air delivery and freight services provider

Industry : Property Law
Process : Home conveyancing, Re-mortgaging

Providing low cost, scalable global services to MyHomeMove, the largest independent providers of conveyancing services in England and Wales

Industry : Retail - Restaurant
Process : Finance and Accounting, Technology solutions

WNS takes Church's Chicken's F&A offshore all the way, with results that make the restaurant retailer crow.

Industry : Telecommunications
Process : Supply chain knowledge management

Helping SITA build agility into their supply chain management to optimize product delivery and increase service levels

Industry : Transformation Solutions
Process : Centrica : High Visibility E-Invoicing Within an SAP Shared Services Environment

Centrica is one of the largest residential suppliers of gas and electricity in the UK. Having operated a successful shared services business model since 2000 and re-implemented SAP in 2005, Centrica was looking for new ways to make savings. The spotlight fell on Accounts Payable as an area where intensive manual processes could be sent offshore to reduce costs. The strategy for AP optimisation comprised using scanning technology to capture vendor invoice information in the UK, which would then be presented onscreen for offshore operatives to enter manually and process. It was recognised that to give visibility of documents within the process and to provide workflow with which to deal with those that blocked, further management tools would need to be employed.

Industry : Travel and Leisure
Process : Passenger revenue accounting

WNS and Virgin Atlantic partnership takes off: Revenues accelerate through improved processes

Industry : Travel and Leisure
Process : In-bound sales

Increased conversion rate by 50 percent for Travelocity's inbound offline sales

Industry : Travel and Leisure
Process : Revenue accounting and recovery

Helping United Airlines in revenue accounting and recovery, resulting in significant cost savings, process efficiencies and enhanced recoveries

Industry : Travel and Leisure
Process : Fare filing

Helping a leading Global Distribution System (GDS) improve speed and accuracy of the fare filing process thereby significantly reducing debit memo payouts

Industry : Travel and Leisure
Process : Sales accounting, Uplift / traffic processing, Revenue recovery and audit, Interline billing – sample and non-sample, Error handling

Optimizing passenger revenue accounting processes for SAS Airlines

Industry : Travel and Leisure
Process : Passenger revenue accounting

Helping Caribbean Airlines transform its revenue accounting process

Industry : Travel and Leisure
Process : Customer segmentation mix

Improving effectiveness of marketing campaigns for a travel and leisure company

Industry : Travel and Leisure
Process : Fare filing services

Helping increase speed and accuracy of fare filing for a major European airline

Industry : Travel and Leisure
Process : In-bound sales

Increased sales conversion rates by over 50 percent for lastminute.com

Industry : Utilities and Energy
Process : Customer service, Exceptions billing management

Helping a leading utilities company deliver superior customer service, reducing customer complaints by 80 percent in one year while reducing operational costs.

Outsourcing Articles and Whitepapers

Helping Utilities Compete Better with Outsourcing

by Sachin Mirpgar,
Deputy Manager – Quality
Utilities, WNS Global Services

Ronald Dsilva, Assistant Manager – Training
Utilities, WNS Global Services

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Outsourcing News

WNS Enters Into Strategic Partnership with GT Nexus

WNS Enters into Collaboration with Ariba Inc. to Help Clients Enhance the Source-to-Pay Process

WNS's Group CEO Receives Social Entrepreneurship Award

WNS (Holdings) Limited Announces Details of Annual General Meeting of Shareholders

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Events

CASRO Technology Conference

GT Nexus BRIDGES 2012

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Industry Recognition

WNS ranked among top 100 in the 6th Annual GS100 list in three categories: Top Global Mid-Tier BPO Vendors; Top FAO Vendors and Top Industry-Specific BPO Vendors

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