Insurance Services Outsourcing

A fundamental shift in outsourcing is just now discernable in the insurance industry, triggered by a new definition as to what is the core business.

In most industries, outsourcing of business processes has been used primarily as a tool to reduce cost. Identifying the so-called non-core functions, typically from the back office, for consolidation to and delivery by third party providers has been the rule rather than the exception. But outsourcing activity in the insurance industry has begun to veer dramatically from this approach.