Insurance Services Outsourcing

This is not the best of times for insurance companies. To better understand the decline in the industry, there is a need to examine customer satisfaction trends. Customer experience can make or break a deal for insurers. The older – more traditional – players have had to invest significant resources to move to a direct-to-consumer business model as compared to the more traditional third-party broker or independent insurance agent model. Insurers must overcome six challenges which affect the growth of their businesses.