Insurance Services Outsourcing

The recent trend in the insurance industry, due to the increased use of internet to buy insurance, has thrown up several challenges around the traditional sales model. Third-party outsourcing partners offering flexible operating models are finding a fit in the current environment. Volume-based businesses like auto insurance or health insurance are now looking at new ways of doing business, where they can share the investments and the risks. This means that in both the sales and underwriting processes, the role of third-party service providers like WNS has increased. With deals getting more strategic in nature in this phase in the evolution of the insurance industry, how does an outsourcing service provider fit into this scenario?