Travel and Leisure Services Outsourcing

Flight Path To Survival Business process outsourcing helps airlines, hotels, car rental industry survive the economic crisis
Flight Path To Survival Business process outsourcing helps airlines, hotels, car rental industry survive the economic crisis
Todd Dirks
Vice President, Travel and Leisure, WNS Global Services

Significantly declining demand. Yo-yo-ing fuel costs. Labor relations issues. Capacity management challenges. Commoditization and lack of pricing transparency. Possible governmentregulated passenger 'bill of rights.' Plummeting revenue per available room night. Intense scrutiny and potential regulation for group and incentive businesses. Sky-rocketing fleet costs. Rate deflation. Failing health of the automobile industry. Is it any surprise the airline, hospitality and car rental industries feel like they’re up the proverbial creek without a paddle as a result of today’s abysmal economic conditions?


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