Travel and Leisure Services Outsourcing

Five trends for the airline industry in 2010
Five trends for the airline industry in 2010
Todd Dirks
Vice President, Travel and Leisure, WNS Global Services

In 2010, things are expected to look a lot brighter for the airline industry buffeted by one of the severest economic recessions in 2008-2009. To cope, in the past year, airlines have been forced to respond by cutting back on flights, rescheduling existing routes and searching for new revenue streams such as charging for aisle seats and baggage.


Read Full Article