Travel and Leisure Services Outsourcing

Room for growth in the hospitality sector BPO has the answers
Room for growth in the hospitality sector BPO has the answers
Todd Dirks
Vice President, Travel and Leisure Services, WNS G

The hospitality industry, which has seen dark times in the past couple of years, is finally seeing a recovery. The U.S. hotel industry reported significant increase in the three key performance measurements during the week of June 20-26, 2010, according to recent trends from Smith Travel Research (STR) Global. In year-on-year measurements, the industry's occupancy increased 6.8 percent to reach 69.7 percent. The Average Daily Rate (ADR) rose 1.1 percent to USD 98.79, and Revenue Per Available Room (RevPAR) rose 7.9 percent to USD 68.88.


Read Full Article