Travel and Leisure Services Outsourcing

The online industry has been facing a challenge with the advancement of online fraudsters. Airlines across the world pegged losses at approximately USD 5.6 billion in 2010, credit cards being the number one fraud risk factor. Each airline loses an average of over USD 2.4 million a year due to undetected fraud. Fraud prevention for online credit card transactions is of utmost importance and preventive measures are the need-of-the-hour. While large online merchants employ more automation, manual review systems cannot be entirely done away with and BPO firms are helping companies accomplish this more efficiently through process innovations focused on business outcomes. 65 percent of airlines outsource their fraud management to third-party service providers. Leading BPO providers like WNS are combining automated tools with offshore capabilities to prevent fraudulent bookings, minimize loss of revenue to the company and decrease charge-backs and bad debt write-offs.