Articles

WNS enables companies to 'outperform' by providing outsourcing solutions that are driven by our focus on Business Process Outsourcing (BPO) best practices. The WNS resource bank of articles, written by our team of industry experts, offers insights into our outsourcing services delivery approach, deep domain knowledge and the latest thought leadership in the BPO industry.

Banking and Financial Services Outsourcing

 ■   Choosing the Right Partner to Grow the Asset and Investment Management Business
 ■   Mortgage Process Outsourcing The Next Wave Towards Better Security
 ■   The New Wave for Hedge Fund Back-offices and Admin
 ■   Real Estate Crisis How Outsourcing Could Soften the Blow
 ■   Outsourcing Comes to the Aid of Compliance and Regulatory Reporting Operations
 ■   Outsourcing as a Means to Enable Efficient 401k Loans Processing
 ■   Business Process Outsourcing Provides Cover to Guarded Investment Managers
 ■   Countering the opportunity loss of trillions of cash lying unused with banks
 ■   Next Generation Offshoring in the Investment Management Space The Keys to Driving Success

Finance and Accounting Services Outsourcing

 ■   Re-devising Finance and Accounting Services
 ■   Effective Internal Controls over Financial Reporting with Business Process Outsourcing
 ■   Working Capital Optimization Not Just Boardroom Conversation
 ■   The Financial Offshoring Imperative
 ■   Business Process Utility The emerging plug-and-play model in Finance and Accounting Outsourcing

Healthcare Services Outsourcing

 ■   The Yale Healthcare Conference 2011 Emerging Opportunities for Outsourcing in the U.S. Healthcare
 ■   A Dose of Interactivity Alters Healthcare Landscape Equations

Insurance Services Outsourcing

 ■   Next-gen Solutions Enable Keeping Pace with Regulatory Changes and Rising Demand for Actuarial Services
 ■   Increase Claims Recovery with Subrogation Outsourcing Drive Profitable Growth
 ■   An Effective Collections or Credit Control System Minimizes Delinquency in the Insurance Industry
 ■   Driving Impact to General Insurers Efficiencies in the Claims Process and Reduced Fraud Leakage
 ■   Insurance in the Middle East Emerging Markets Challenges and Solutions
 ■   Outsource Insurance Closed Book Management Safeguard Your Profitability
 ■   Changes in the Insurance Market Give a Push Toward Outsourcing
 ■   Removal of Gender Bias in Insurance Creates Need for New Pricing Strategy in Europe
 ■   Should SME Insurers Look at Process Optimization to Survive the Draconian Laws of Solvency II
 ■   Solvency II Europes New Charter Toward Better Risk Management In Insurance
 ■   Using analytics to detect and address ghost-broking
 ■   Rise of the machines
 ■   How analytics helped an auto insurer detect fraud
 ■   The benefits of price optimization
 ■   Insurers six customer care challenges
 ■   How outsourcing can help overcome the underwriting crunch
 ■   BPO A survival tool for the Life Insurance and Annuities Industry
 ■   Core No More Implementing Sourcing to Fuel Growth in the Insurance Industry

Research and Analytics Services Outsourcing

 ■   Engaging Outsourcing Experts for a Comprehensive Business Diagnosis Makes Complete Business Sense
 ■   Research and Analytics in Manufacturing: Transform Comprehensive Insight into Action and Value
 ■   Leverage Data Analytics to Help Your Energy Customers Consume Less
 ■   The Value of End-to-end Analytical Support A Case Study in the Home Video Industry
 ■   Professional Insight to Support the Business Development of Law Firms
 ■   Analyzing for the Fund Management Analyst The Case for Outsourcing Secondary Research
 ■   Does the Dynamic Marketplace Allow for Accurate Market Size Prediction
 ■   A Center of Excellence Takes Stronghold as the New Strategic Differentiator
 ■   Becoming a knowledge competitor via Knowledge Process Outsourcing
 ■   Changing the knowledge centricity game
 ■   Research and analytics can help gain actionable insights across every corporate function
 ■   Achieving knowledge centricity for competitive advantage
 ■   The current state of knowledge processes
 ■   Winning companies compete with knowledge
 ■   Supporting revenue growth in a time of economic slowdown using predictive analytics

Retail and Consumer Packaged Goods Services

 ■   The Future of Retail is Online
 ■   Lessons from CPG companies for the home entertainment business
 ■   Leverage actionable insights to increase competitiveness in UK retail industry

Shipping and Logistics Services Outsourcing

 ■   Shipping and Logistics Companies Steer Toward BPOs to Skillfully Navigate the Upturn
 ■   Navigating the Ideal Outsourcing Balance in Choppy Waters
 ■   Turbulent Times for Shipping and Logistics BPO Helps Turn Tide
 ■   Business Process Outsourcing A survival tool for logistics companies in uncertain times
 ■   Supply Chain Flexibility - Are You Ready To Dance

Transformation Solutions

 ■   Gauging Customer Feedback Are You Doing It the Right Way
 ■   Innovating Customer Contact Centers
 ■   Customer Experience Innovation: Reinventing the Buying Experience

Travel and Leisure Services Outsourcing

 ■   Arrest Credit Card Fraud Effectively with BPO How outsourcing can help the airline and travel industry prevent online fraud
 ■   Can Call Center Consolidation Help the Burgeoning Hospitality Industry
 ■   Room for growth in the hospitality sector BPO has the answers
 ■   Five trends for the airline industry in 2010
 ■   Dont just survive. Take the growth trajectory
 ■   Flight Path To Survival Business process outsourcing helps airlines, hotels, car rental industry survive the economic crisis
 ■   Surviving The Perfect Storm

Outsourcing Current Topics

 ■   Does the Cloud Come with a Silver Lining for BPO
 ■   Nurturing leadership in the outsourcing industry
 ■   Business Process Outsourcing A life raft for businesses striving to stay afloat
 ■   Single-tower BPO deals Quick path to cost cuts and outsourcing success
 ■   Nearshoring to Bucharest Say Salut