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Home
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Resources
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Articles
Articles
Blogs
Brochures
Case Studies
Podcasts
Q and A
Tenets Of Outsourcing
Guide
Dictionary
FAQs
Videos
Webinars
Whitepapers
Articles
WNS enables companies to 'outperform' by providing
outsourcing
solutions that are driven by our focus on
Business Process Management (BPM)
best practices. The WNS resource bank of articles, written by our team of industry experts, offers insights into our
outsourcing
services delivery approach, deep domain knowledge and the latest thought leadership in the
BPM
industry.
Banking and Financial Services Outsourcing
Solving the Contact Center Conundrum
Choosing the Right Partner to Grow the Asset and Investment Management Business
Mortgage Process Outsourcing The Next Wave Towards Better Security
The New Wave for Hedge Fund Back-offices and Admin
Real Estate Crisis How Outsourcing Could Soften the Blow
Outsourcing Comes to the Aid of Compliance and Regulatory Reporting Operations
Outsourcing as a Means to Enable Efficient 401k Loans Processing
Business Process Outsourcing Provides Cover to Guarded Investment Managers
Countering the opportunity loss of trillions of cash lying unused with banks
Next Generation Offshoring in the Investment Management Space The Keys to Driving Success
Customer Care Outsourcing
Transforming your Contact Center into a Revenue Generating Hub
10 Smart Tips to Transform Your Contact Center into a Sales Center of Excellence (CoE)
Evolution of Training and Development in the Outsourced Contact Center World
European Standard for Contact Center Performance to Boost Industry
Finance and Accounting Services Outsourcing
Discover the Catalysts of Productivity Efficiency and Cost Reduction
Re-Devising Finance And Accounting Services To Re-Energise your Business
The Transformation Agenda 2011: A Blueprint to Achieving 'Outperformance’
Effective Internal Controls over Financial Reporting with Business Process Outsourcing
Working Capital Optimization Not Just Boardroom Conversation
The Financial Offshoring Imperative
Business Process Utility The emerging plug-and-play model in Finance and Accounting Outsourcing
Healthcare Services Outsourcing
The Yale Healthcare Conference 2011 Emerging Opportunities for Outsourcing in the U.S. Healthcare
A Dose of Interactivity Alters Healthcare Landscape Equations
Insurance Services Outsourcing
Gear Up for Solvency II & IFRS 4 Phase II with the Right Partner
Next-gen Solutions Enable Keeping Pace with Regulatory Changes and Rising Demand for Actuarial Services
Increase Claims Recovery with Subrogation Outsourcing Drive Profitable Growth
An Effective Collections or Credit Control System Minimizes Delinquency in the Insurance Industry
Driving Impact to General Insurers Efficiencies in the Claims Process and Reduced Fraud Leakage
Insurance in the Middle East Emerging Markets Challenges and Solutions
Outsource Insurance Closed Book Management Safeguard Your Profitability
Changes in the Insurance Market Give a Push Toward Outsourcing
Removal of Gender Bias in Insurance Creates Need for New Pricing Strategy in Europe
Should SME Insurers Look at Process Optimization to Survive the Draconian Laws of Solvency II
Solvency II Europes New Charter Toward Better Risk Management In Insurance
Using analytics to detect and address ghost-broking
Rise of the machines
How analytics helped an auto insurer detect fraud
The benefits of price optimization
Insurers six customer care challenges
How outsourcing can help overcome the underwriting crunch
BPO A survival tool for the Life Insurance and Annuities Industry
Core No More Implementing Sourcing to Fuel Growth in the Insurance Industry
Outsourcing Current Topics
Four Steps to Chalk Out an Effective Live Chat Strategy
The Road to Innovation
Collaborative Problem Solving to Build Successful Partnerships
How Can Next Gen SSOs Build Strong Collaboration Platforms with Social Media?
Achieving Maturity in Outsourcing Models to Tackle the ‘New Normal’
What’s “Verticalization” in a BPO Context
Does the Cloud Come with a Silver Lining for BPO
Nurturing leadership in the outsourcing industry
Business Process Outsourcing A life raft for businesses striving to stay afloat
Single-tower BPO deals Quick path to cost cuts and outsourcing success
Nearshoring to Bucharest Say Salut
Research and Analytics Services Outsourcing
The New-age Survival Secret for Marketers
Engaging Outsourcing Experts for a Comprehensive Business Diagnosis Makes Complete Business Sense
Research and Analytics in Manufacturing: Transform Comprehensive Insight into Action and Value
Leverage Data Analytics to Help Your Energy Customers Consume Less
The Value of End-to-end Analytical Support A Case Study in the Home Video Industry
Professional Insight to Support the Business Development of Law Firms
Analyzing for the Fund Management Analyst The Case for Outsourcing Secondary Research
Does the Dynamic Marketplace Allow for Accurate Market Size Prediction
A Center of Excellence Takes Stronghold as the New Strategic Differentiator
Becoming a knowledge competitor via Knowledge Process Outsourcing
Changing the knowledge centricity game
Research and analytics can help gain actionable insights across every corporate function
Achieving knowledge centricity for competitive advantage
The current state of knowledge processes
Winning companies compete with knowledge
Supporting revenue growth in a time of economic slowdown using predictive analytics
Retail and Consumer Packaged Goods Services
Make Empty Shopping Carts a Thing of the Past with Analytics in Stock
Overcoming Retail Hurdles with Business Process Outsourcing and Analytics
The Future of Retail is Online
Lessons from CPG companies for the home entertainment business
Leverage actionable insights to increase competitiveness in UK retail industry
Shipping and Logistics Services Outsourcing
The Shipping Industry Finds an Unusual Survival Tactic in Outsourcing
Shipping and Logistics Companies Steer Toward BPOs to Skillfully Navigate the Upturn
Navigating the Ideal Outsourcing Balance in Choppy Waters
Turbulent Times for Shipping and Logistics BPO Helps Turn Tide
Business Process Outsourcing A survival tool for logistics companies in uncertain times
Supply Chain Flexibility - Are You Ready To Dance
Transformation Solutions
Gauging Customer Feedback Are You Doing It the Right Way
Innovating Customer Contact Centers
Customer Experience Innovation: Reinventing the Buying Experience
Travel and Leisure Services Outsourcing
5 Trends for the Global Airline Industry
Going Glocal for Building Efficiencies is the ‘New Normal’ in the Hospitality Industry
Arrest Credit Card Fraud Effectively with BPO How outsourcing can help the airline and travel industry prevent online fraud
Can Call Center Consolidation Help the Burgeoning Hospitality Industry
Room for growth in the hospitality sector BPO has the answers
Dont just survive. Take the growth trajectory
Flight Path To Survival Business process outsourcing helps airlines, hotels, car rental industry survive the economic crisis
Surviving The Perfect Storm
Utilities Outsourcing
The Social Media Manual for the Utility Industry - Guidelines & Best Practices
Helping Utilities Compete Better with Outsourcing
Smart Meters to Power the Energy and Utilities Sector
Utilities CRM Enters a New Era
Research Reports
Managing the Complexities of Governance, Risk and Compliance
WNS - Gartner Points of View
The Rise of Industry-specific Outsourcing (FAO) Solutions
WNS - Everest Group Whitepaper
Evaluating Market Trends and Analytics Partner
WNS - IDC Analytics Workbook
[+] See All
Outsourcing Articles and Whitepapers
The Social Media Manual for the Utility Industry - Guidelines & Best Practices
by Rachit Chawla
Consultant – Solutions, WNS Global Services
[+] See All
Outsourcing News
WNS to Release Fiscal 2014 Fourth Quarter and Full Year Financial and Operating Results on April 30, 2014
WNS Assessed a ‘Leader’ in NelsonHall NEAT Evaluation for Overall Property and Casualty BPO
[+] See All
Events
14th Annual European Shared Services and Outsourcing Week
17th Annual Australasian Shared Services & Outsourcing Week
[+] See All
Industry Recognition
WNS ranked among top 100 in the 6th Annual GS100 list in three categories: Top Global Mid-Tier BPO Vendors; Top FAO Vendors and Top Industry-Specific BPO Vendors
[+] See All
Thought Darts
Keshav’s Kingdom
Keshav Murugesh, The Turnaround Guy
[+] See All
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