Follow us on WNS on facebook WNS on twitter WNS on Linkedin WNS on google+ WNS on Youtube

Business Process Outsourcing Resources

Managing in a dynamic business environment is becoming increasingly challenging. Drawing insights from different perspectives is imperative to success in this environment. In this section, subject matter experts from WNS share their perspectives on industry trends, discuss challenges our customers face and suggest ways to manage these challenges. We hope you find these perspectives insightful.
Featured Article

 


 How Can Next Gen SSOs Build Strong Collaboration Platforms with Social Media?
A WNS Perspective

Shared Service Organizations (SSO) have undergone a sea change since they became prevalent a couple of decades ago. The evolution is as much a reflection of changing market needs as it is of the increased maturity and technological capability of SSOs. The modern-day SSO is a globally integrated service delivery center with regional hubs and centers of excellence.
 
Read More [+] See All Articles
 
Featured Case Study

 
 

 Industry : Banking and Financial Services
Process : Credit Analytics Financial Research

Transforming Credit Analysis and Financial Research for a Leading Asset Management Firm
 
Read More [+] See All Case Studies
 

Featured Video

An Enterprise's Journey Towards Fact-based Decisions
Research and Analytics
WNS Global Services

Is your organization facing challenges in its data analytics journey? Does your analytics provider understand your business?
 
View Video [+] See All Videos
 
Featured Whitepaper

The WNS-Outsourcing Center Survey

FAO Outsourcing Drivers
 
Read More
[+] See All Whitepapers
 
Featured Blog
Work culture in offshore centers reflects the vision behind Aldermanbury Declaration
By Jeremy Owenson

The insurance sector is abuzz with discussions on the likely fallout of the Aldermanbury Declaration presented in March last year. The Declaration requires insurance companies to establish clearly defined policies with respect to customer service and ethical conduct on the one hand, and qualifications and continuing professional development of its employees on the other. The Declaration takes effect in December 2013 when every UK insurer and broker will exceed a minimum threshold in terms of the number of the staff qualified to advanced diploma level. What is evident, however, is that the Declaration will not impact service providers like WNS to a large extent, with an already deeply ingrained work culture of continuous learning and development, higher customer service levels, professionalism and ethical conduct. Business Process Outsourcing (BPO) leaders like WNS already have in place systems and processes envisioned in the Declaration.
 
Read More [+] See All Blogs
 
Featured Webinar

BIG DATA, SMALL STEPS - An Analytics Journey from Data to Intelligence

Smart insurers use analytics to manage claims, diversify customer base, cross-sell to existing customers, enhance the distribution network and create new products and services.
 
View Webinar [+] See All Webinars
 
Featured Podcast

The Paradigm Shift in Finance and Accounting Outsourcing Capabilities
Tasneem Lakdawalla
Head, Finance and Accounting,WNS Global Services

Finance & Accounting Outsourcing is today far beyond optimizing cost efficiencies in your financial functions. FAO transcends to the strategic side of the function with platforms, Cloud-based applications and a paradigm shift in the very approach.
 
View Podcast [+] See All Podcasts