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Business Process Outsourcing Resources

Managing in a dynamic business environment is becoming increasingly challenging. Drawing insights from different perspectives is imperative to success in this environment. In this section, subject matter experts from WNS share their perspectives on industry trends, discuss challenges our customers face and suggest ways to manage these challenges. We hope you find these perspectives insightful.
Featured Article

 


 The Social Media Manual for the Utility Industry - Guidelines & Best Practices
Rachit Chawla
Consultant – Solutions, WNS Global Services

At a time when an estimated base of more than 57 million people is using social media to engage with their utility providers, carving out a social media strategy and implementing it becomes imperative for the utility industry. If tapped appropriately, social media can emerge as a gateway to build consumer connect, create brand awareness, and offer valuable advice and information to consumers.
 
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Featured Case Study

 
 

 Industry : Travel and Leisure
Process : Travelocity Offline Sales

WNS helped Travelocity transform its sales figures by creating an offline revenue channel. The result – Travelocity registered a boost in its overall offline revenue by 50 percent.
 
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Featured Video

An Enterprise's Journey Towards Fact-based Decisions
Research and Analytics
WNS Global Services

Is your organization facing challenges in its data analytics journey? Does your analytics provider understand your business?
 
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Featured Whitepaper

Strategies for Optimizing Baggage Handling to Increase Customer Loyalty

A WNS Whitepaper
 
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Featured Blog
Work culture in offshore centers reflects the vision behind Aldermanbury Declaration
By Jeremy Owenson

The insurance sector is abuzz with discussions on the likely fallout of the Aldermanbury Declaration presented in March last year. The Declaration requires insurance companies to establish clearly defined policies with respect to customer service and ethical conduct on the one hand, and qualifications and continuing professional development of its employees on the other. 
 
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Featured Webinar

The Shift to Industry-Specific Finance and Accounting Outsourcing (FAO)

Finance and accounting outsourcing (FAO) has traditionally been considered a horizontal and industry-agnostic segment of business process outsourcing (BPO).
 
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Featured Podcast

The Paradigm Shift in Finance and Accounting Outsourcing Capabilities
Tasneem Lakdawalla
Head, Finance and Accounting,WNS Global Services

Finance & Accounting Outsourcing is today far beyond optimizing cost efficiencies in your financial functions. FAO transcends to the strategic side of the function with platforms, Cloud-based applications and a paradigm shift in the very approach.
 
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