Business Process Outsourcing Resources

Managing in a dynamic business environment is becoming increasingly challenging. Drawing insights from different perspectives is imperative to success in this environment. In this section, subject matter experts from WNS share their perspectives on industry trends, discuss challenges our customers face and suggest ways to manage these challenges. We hope you find these perspectives insightful.
Featured Article

 


 The Shipping Industry Finds an Unusual Survival Tactic in Outsourcing
Jaison Augustine
Senior Vice President - Shipping and Logistics, WNS Global Services

In 2007-2008, the availability of cheap credit led many shipping companies to place orders for large vessels, most of which were either delivered at the end of 2011 or are being delivered this year. A recent International Transport Forum report calls the rush for capacity nothing but 'irresponsible investment'. Mr. Dagfinn Lunde, global shipping-expert and responsible for the shipping finance business at Deutsche Verkehrs Bank (DVB), said in the company's newsletter that the high growth period led many countries to increase their ship-building capacity...
 
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Featured Case Study

  

 Industry : Banking and Financial Services
Process : Credit Underwriting Financial Research

A leading asset management firm that specializes in creating investment strategies and solutions for sophisticated, high-net-worth individuals and institutional investors.
 
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Featured Video
A CIO Leads Business Transformation A CIO Leads Business Transformation
Sanjay Jain
Head, Global Transformation Practice, WNS Global Services

Sanjay explains the rolling out of new business initiatives using cloud computing and virtualisation, and the concept of Business Process As A Service (BPAAS) at WNS.
 
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Featured Whitepaper
Creating an Integrated Shopper Insights Framework for the Entertainment Industry Creating an Integrated Shopper Insights Framework for the Entertainment Industry

In the pursuit of addressing short-term operational challenges, business managers may often ignore the bigger strategic picture. Having a consistent and relevant framework can address inconsistent approaches to both strategic and tactical problems, and enhance organizational learning. A strategic long-term approach is especially critical for the content-based and rapidly changing home video industry. One of the critical challenges in the home video industry is to make sense of the change in consumption patterns that is taking place. Understanding why and how consumers are changing their behavior can help studios and retailers better react to the changing environment. This paper outlines the approach to creating a framework for understanding, actioning and gaining from shopper behavior in the home video industry that can help organizations ‘extend their enterprise’ and outperform competition. The integrated shopper insights framework can be leveraged to track the rate at which consumers are migrating across segments and conducting primary research to understand the drivers of these changes.
 
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Featured Blog
Work culture in offshore centers reflects the vision behind Aldermanbury Declaration
By Jeremy Owenson

The insurance sector is abuzz with discussions on the likely fallout of the Aldermanbury Declaration presented in March last year. The Declaration requires insurance companies to establish clearly defined policies with respect to customer service and ethical conduct on the one hand, and qualifications and continuing professional development of its employees on the other. The Declaration takes effect in December 2013 when every UK insurer and broker will exceed a minimum threshold in terms of the number of the staff qualified to advanced diploma level. What is evident, however, is that the Declaration will not impact service providers like WNS to a large extent, with an already deeply ingrained work culture of continuous learning and development, higher customer service levels, professionalism and ethical conduct. Business Process Outsourcing (BPO) leaders like WNS already have in place systems and processes envisioned in the Declaration.
 
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Featured Webinar
Insurance Industry Webinar: Developing business models for effective growth Insurance Industry Webinar: Developing business models for effective growth

The past 12 months have proved a challenge for the insurance community and it is clear that the coming year will be equally testing. It is therefore essential that businesses take a full strategic look at their year ahead ensuring that there is a complete understanding of how their organisation functions and where the potential areas for growth are.

It is equally important to recognise where your organisation is struggling and why that may be the case. All too often, this is difficult to see when you are on the inside looking outward. Outsourcing can offer a change of perspective that would otherwise be difficult to achieve.
 
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Featured Podcast

The Paradigm Shift in Finance and Accounting Outsourcing Capabilities
Tasneem Lakdawalla
Head, Finance and Accounting,WNS Global Services

Finance & Accounting Outsourcing is today far beyond optimizing cost efficiencies in your financial functions. FAO transcends to the strategic side of the function with platforms, Cloud-based applications and a paradigm shift in the very approach.
 
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