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Business Process Outsourcing Resources

Managing in a dynamic business environment is becoming increasingly challenging. Drawing insights from different perspectives is imperative to success in this environment. In this section, subject matter experts from WNS share their perspectives on industry trends, discuss challenges our customers face and suggest ways to manage these challenges. We hope you find these perspectives insightful.

Featured Article


The Social Media Manual for the Utility Industry - Guidelines & Best Practices
Rachit Chawla
Consultant – Solutions, WNS Global Services

At a time when an estimated base of more than 57 million people is using social media to engage with their utility providers, carving out a social media strategy and implementing it becomes imperative for the utility industry. If tapped appropriately, social media can emerge as a gateway to build consumer connect, create brand awareness, and offer valuable advice and information to consumers.
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