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Events
| | | | | 13th Annual Asian Shared Services & Outsourcing Week - Asia’s leading edge industry event and one of four in a global series of events.
The industry has matured. It’s no longer just about cost and labour arbitrage, but about business outcomes and process optimization. It’s about value added services and crafting the optimal delivery model for continued growth and flexibility. It’s taking a look at the maturing regional shared services hubs and staying in touch with the new advancements. Asia, including Southeast Asia, India and China continue to evolve as the world’s back office. During three full days of conference plus a brand new post-conference day in KL, you can access information to prepare your SSO for long-term growth. Hear from the most mature practitioners running Global Delivery Hubs and benefit from their years of knowledge and teaching.
Session in focus:
Main Conference Day Two; Tuesday 21st September 2010
8:15 to 8:55 hours
Topic:
Sourcing Trio Insight: Buyer/Provider/Advisor Perspectives Taken From The Top - Outsourcing In Asia: What is the Real Value Proposition?
Participants:
Provider: Arijit Sengupta, Managing Director, Asia Pacific and Middle East, WNS Global Services
Buyer: Anil Bhavnani, Director BPO, Global Financial Solutions – Shared Services, Pfizer
Advisor: Gerry Clark, Partner and Regional Director, TPI
This region in particular is faced with unique challenges when it comes to outsourcing. While the value proposition from the U.S., European and Australasia markets have traditionally offered clear advantages from a buyer and provider perspective, how does the Asian market fare with its unique complexities of language, low cost markets and sub-divided regions? Is the appetite changing from a provider perspective and what are the present day demands of the buyer market? What can be learned from the Asia-based companies as they adopt outsourcing to their unique needs? What types of activities do organisations in Asia outsource? How do they structure their business relationships, and with whom and to where?
During this session you will witness a 3-way interview from each industry group (buyer, provider, advisory). The discussion will cover the role each component of the industry plays, how this has changed over the last 12 months and the expected evolutions of the market dynamics going forward.
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| | | | | British Insurance Summit is a conference catering for the entire UK general insurance industry. Comprising a two-day programme of essential strategic content and a networking dinner, The Summit will bring together insurers, brokers and service providers to hear from industry leading speakers and debate the issues affecting our industry as we emerge from the economic downturn.
Being a Headline Sponsor, WNS will be speaking and exhibiting at the British Insurance Summit 2010.
Session in focus:
Day 2, 10:55 AM Thursday, September 2010
Jeremy Owenson will be speaking on the topic of 'Underpinning transformational change and embedding innovation in the U.K. insurance sector: what does it mean in practice?'
The following areas will be covered in this session –
- Identifying core areas where change is needed: increased indemnity costs, regulatory pressures and operational costs
- Understanding areas of mixed opinion and how to tackle these to grow towards a more unified and efficient approach
- What are the new opportunities to turn around as boardroom pressures in the current environment continue to bear down on managing costs?
- The key to transformation and development of a strong future business strategy
Keynote speaker
Jeremy Owenson, Senior Vice President, WNS Global Services
Jeremy has a wealth of experience in the insurance sector, beginning his career with Zurich Insurance, and then moving on to the consultancy and outsourcing sectors. As senior vice president for insurance within WNS, Jeremy works with insurers on innovative and bespoke outsourcing solutions.
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| | | | | The International Contact Center Conference and Expo combines an industry conference tackling major industry issues and trends, a training and development program for contact center professionals, an exhibit of the latest products and solutions, and a job fair for industry professionals and fresh graduates. Experience why the Philippines is the most preferred and largest outsourced contact center destination!
Session in focus:
Main Conference Day Two; Wednesday, September 29, 2010
Topic:
Reducing Cost Without Sacrificing Service
Speaker:
Prabhakar Bisen, Chief Executive Officer, WNS Philippines Inc.
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| | | | | The 2010 Deloitte Shared Services and BPO Conference will bring together business leaders from companies including: BP, JT International, Bombardier Transportation, Aviva, Sony Pictures Entertainment, Pearson, Oracle, Eaton, Dell, AP Moeller Maersk, Pfizer, Marks & Spencer and Yahoo! to reveal how they have exploited the opportunities available to them.
Topics you won’t want to miss include:
- How to speed up benefits realization.
- Increasing the impact of your shared services centre by moving from a local or regional, to a global approach to service delivery.
- Harmonizing your enabling technologies in order to create touch-less processes.
- Customer services innovation in the context of shared services.
- Taking finance transformation beyond the realms of shared services.
- Shared services and BPO: creating a joined up approach to enable a seamless offering.
Session in focus:
Main Conference Day Two; Thursday, October 14, 2010
9:45am – 10:30am
Topic:
Panel discussion: The tempo of change: Are you taking advantage of the opportunities BPO has to offer?
Panel members:
Philip Whelan, Head of Business Services Centre Europe, BP
Nigel Coffey, Service Delivery Director, Pfizer
Kaushik Guha, Senior Vice President, Finance and Accounting, WNS Global Services
Punit Bhatia, Deloitte
Facilitated by: Peter Moller, Deloitte
Whilst there are still a number of companies jumping straight to outsourcing from a decentralized back office, other companies are choosing to use BPO in a more strategic way to complement (rather than replace) an existing shared services organization. During this lively debate, BPO companies and their customers will discuss:
- Advantages and disadvantages of moving straight to BPO.
- Can shared services and BPO exist side by side and if so, how should activities and responsibilities be split?
- How do you get governance right where you are dealing with shared services and BPO?
- Should relationships with BPO centres be managed by your core finance function, or can shared services centres take up the reins?
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