Blogs - Transformation Solutions Outsourcing
| Are Clients Asking For Specific Business Outcomes Over Operational Excellence In Outsourcing? |
| By Sanjay Jain on 7/23/2010 9:54:58 AM |
Are Clients Asking For Specific Business Outcomes Over Operational Excellence In Outsourcing? Clients today consider operational excellence as a given. They now demand achievement of specific business outcomes from providers. And the reason is simple. The client’s customers have become increasingly aware and cost-conscious. What can providers do to address changing expectations? |
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| The Potent Combination of Cloud Computing and BPO |
| By Praveen Shrikhande on 7/12/2010 10:12:10 AM |
Cloud computing takes on a new dimension when combined with business process outsourcing or the more commonly known, BPO. The cost arbitrage becomes even higher, thereby making it more attractive to clients. Agility, scalability and reliability lead the pack of benefits. For companies having existing legacy systems, which need significant investments in maintenance and upgrades, outsourcing processes and moving to a cloud- based platform can transform their processes on next-generation platforms in a very cost-effective manner. |
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| The Challenge of Storage Virtualization |
| By Praveen Shrikhande on 3/29/2010 7:06:54 AM |
As a company’s digital data increases and become more globally distributed, storage becomes a key issue. Most storage pools are fragmented, inefficient, costly, and difficult to manage. This problem is exacerbated by the fact that companies are grappling with IT legacy systems and unstructured data, the latter increasing, according to one estimate, by as much as 50 percent a year. |
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| Adjusting the Operating Model for SSCs |
| By Daniel Wollenberg on 2/8/2010 1:10:55 AM |
Shared Service Centers (SSCs) were originally established to deliver low risk transactional processes. But as companies move up the SSC maturity curve, their ability to embrace globalization, appetite for performing a broader range of processes, and their interest in implementing models which are more ‘risk proof’ and sophisticated will advance. As a result, adjustments in the traditional SSC model will also be necessary. |
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| Two opportunities that can help Shared Service Centers move up the maturity curve |
| By Daniel Wollenberg on 1/4/2010 8:20:44 AM |
No two companies are the same, but the Maturity Curve provides a guideline for the evolution of existing Shared Service Centers. Several opportunities are available to spur maturation-- organizational and process rethinking, optimization of the existing environment, and selective, limited investments in strategic initiatives that harness the power of the vast amounts of data that flows through operations. These opportunities should be explored as stepping stones to move up the curve. |
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| Optimizing business processes through technology |
| By Daniel Wollenberg on 1/4/2010 8:09:19 AM |
Organizations initially implemented Shared Service Centers (SSCs) to alleviate cost pressures. Most SSC businesses were initially intent on generating tangible short term savings, and establishing a track record in order to get the investment to scale. At first, SSCs focused on talent and structure, as a result establishing operationally-intensive solutions. And, given the need for the acceleration of return without incurring extensive capital investment, the implications of the right processes enabled by the right technology were often overlooked. |
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