Leading Business Process Outsourcing (BPO) Company Press Room  |  Careers  |  Search
Home - Resources - Articles - Article List

Travel and Leisure Services Outsourcing
 

BPO Article : Room for growth in the hospitality sector: BPO has the answersRoom for growth in the hospitality sector: BPO has the answers
Todd Dirks
Vice President, Travel and Leisure Services, WNS Global Services
 The hospitality industry, which has seen dark times in the past couple of years, is finally seeing a recovery. The U.S. hotel industry reported significant increase in the three key performance measurements during the week of June 20-26, 2010, according to recent trends from Smith Travel Research (STR) Global. In year-on-year measurements, the industry's occupancy increased 6.8 percent to reach 69.7 percent. The Average Daily Rate (ADR) rose 1.1 percent to USD 98.79, and Revenue Per Available Room (RevPAR) rose 7.9 percent to USD 68.88.
 Read Full Article
  
BPO Article : Five trends for the airline industry in 2010Five trends for the airline industry in 2010
Todd Dirks
Vice President, Travel and Leisure, WNS Global Services
 In 2010, things are expected to look a lot brighter for the airline industry buffeted by one of the severest economic recessions in 2008-2009. To cope, in the past year, airlines have been forced to respond by cutting back on flights, rescheduling existing routes and searching for new revenue streams such as charging for aisle seats and baggage.
 Read Full Article
  
BPO Article : Don’t just survive. Take the growth trajectory.Don’t just survive. Take the growth trajectory.
Michelle Scarsbrook
Senior Vice President, Revenue Recovery, WNS Global Services
 One of the key performance indicators for an airline revenue accountant should undoubtedly be "effective management of processes that positively impact company’s cash flow and profitability". This is even more important given IATA’s 2009 prediction of a 15 percent nosedive in airline industry revenues.
 Read Full Article
  
BPO Article : Flight Path To Survival: Business process outsourcing helps airlines, hotels, car rental industry survive the economic crisisFlight Path To Survival: Business process outsourcing helps airlines, hotels, car rental industry survive the economic crisis
Todd Dirks
Vice President, Travel and Leisure, WNS Global Services
 Significantly declining demand. Yo-yo-ing fuel costs. Labor relations issues. Capacity management challenges. Commoditization and lack of pricing transparency. Possible governmentregulated passenger 'bill of rights.' Plummeting revenue per available room night. Intense scrutiny and potential regulation for group and incentive businesses. Sky-rocketing fleet costs. Rate deflation. Failing health of the automobile industry. Is it any surprise the airline, hospitality and car rental industries feel like they’re up the proverbial creek without a paddle as a result of today’s abysmal economic conditions?
 Read Full Article
  
BPO Article : Surviving The Perfect Storm Surviving The Perfect Storm
Peter Grover
Executive Vice President, Travel and Leisure, WNS Global Services
 Having met the challenges resulting from 9/11 and changing business models, airlines find themselves again under siege, primarily from rising fuel prices. Spiraling costs and falling demand as the credit crunch bites, has pushed many carriers over the edge. Airlines need to be strategically proactive to weather the storm.
 Read Full Article
  
Request for services
Request for services
Newsletter Signup
Client Testimonials
Copyright © 2010 WNS Global Services
Sitemap | Terms of use | Privacy Statement