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Insurers’ six customer care challenges
Jeremy Owenson, Senior Vice President,
WNS Insurance Services
This is not the best of times for insurance companies. To better understand the decline in the industry, there is a need to examine customer satisfaction trends. Customer experience can make or break a deal for insurers. The older – more traditional – players have had to invest significant resources to move to a direct-to-consumer business model as compared to the more traditional third-party broker or independent insurance agent model. Insurers must overcome six challenges which affect the growth of their businesses.

 

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Articles
Insurers’ six customer care challenges
Jeremy Owenson,
Senior Vice President,
WNS Insurance Services

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