Case Studies

WNS combines deep industry and business process knowledge, a partnership approach, comprehensive service offering and a proven track record to deliver business value to some of the leading companies in the world.

Below are some of our client successes.

	Industry : Travel and Leisure Process : Customer segmentation mix

	Improving effectiveness of marketing campaigns for a travel and leisure company

	Industry : Electronics, Media and Entertainment Process : Treasury operations

	Improving regulatory compliance reducing operational costs for the treasury operations of one of the world's largest electronics, media and entertainment conglomerates

	Industry : Communications Process : Supply chain knowledge management

	Helping SITA build agility into their supply chain management to optimize product delivery and increase service levels

	Industry : Healthcare Process : Claims bills payment

	Increasing efficiency of claims bill payment process by 15 percent for one of UK's largest healthcare insurer

	Industry : Insurance Process : Claims processing, Customer service

	Increasing a multi-line insurer's debt recoveries by 30 percent while reducing the time taken for settlement of claims by 40 percent

	Industry : Insurance Process : Demand modeling

	Created a comprehensive demand model to help a leading insurer increase customer retention by one percent.

	Industry : Insurance and Financial Services Process : New account set-up, Account administration, Document management, Client account administration, Insurance recovery, Licensing and field compensation, Broker support

	Delivering a robust, scalable and cost-effective back office for a leading U.S. brokerage house

	Industry : Insurance Process : Analytics

	Formulated lifetime model for agency compensation to boost sales productivity

	Industry : Insurance Process : Insurance underwriting, Claims administration, Broking operations

	Consolidation of processes and improvement of response times for a UK based Insurance Company

	Industry : Property Law Process : Home conveyancing, Re-mortgaging

	Providing low cost, scalable global services to MyHomeMove, the largest independent providers of conveyancing services in England and Wales

	Industry : Retail - Restaurant Process : Finance and Accounting Technology Solutions

	WNS takes Church's Chicken's F&A offshore all the way, with results that make the restaurant retailer crow.

	Industry : Travel and Leisure Process : In-bound sales

	Increased sales conversion rates by over 50 percent for lastminute.com

	Industry : Travel and Leisure Process : Fare filing services

	Helping increase speed and accuracy of fare filing for a major European airline

	Industry : Travel and Leisure Process : Revenue accounting and recovery

	Helping United Airlines in revenue accounting and recovery, resulting in significant cost savings, process efficiencies and enhanced recoveries

	Industry : Travel and Leisure Process : Fare filing

	Helping a leading Global Distribution System (GDS) improve speed and accuracy of the fare filing process thereby significantly reducing debit memo payouts

	Industry : Travel and Leisure Process : Sales accounting, Uplift / traffic processing, Revenue recovery and audit, Interline billing – sample and non-sample, Error handling

	Optimizing passenger revenue accounting processes for SAS Airlines

	Industry : Travel and Leisure Process : Passenger revenue accounting

	Helping Caribbean Airlines transform its revenue accounting process

	Industry : Travel and Leisure Process : In-bound sales

	Increased conversion rate by percent for Travelocity's inbound offline sales

	Industry : Travel and Leisure Process : Passenger revenue accounting

	WNS and Virgin Atlantic partnership takes off: Revenues accelerate through improved processes

	Industry : Utilities and Energy Process : Customer service Exceptions billing management

	Helping a leading utilities company deliver superior customer service, reducing customer complaints by 80 percent in one year while reducing operational costs.